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Get Real: Making the Most of Virtual Events

Many healthcare, life sciences and healthcare IT marketers may not realize it, but virtual events (such as online-only conferences) are not new. They’ve actually been around for roughly a decade – starting right about the time broadband connections became ubiquitous.

But you never heard about them? That’s not surprising, because they were pretty much treated as “less than” events. They were the sort of thing organizers would do when they didn’t have the resources to pull off a live event such as HIMSS, and organizations would participate in when they didn’t have the budget or personnel to attend live events.

Then came the COVID-19 pandemic and suddenly virtual conferences and other digital-only events started looking a whole lot more attractive, even to the big players.

That’s the world we live in for now. With many states restricting attendance at indoor events to a maximum of 50 people, it’s unlikely that we will be gathering together face-to-face anytime soon.

As someone who has walked countless concrete floors in countless poorly ventilated halls in countless cities across this great nation, I can tell you that’s not all bad news. My feet have never felt better as an adult, and my shoes have lasted far longer than they usually do.

Of course, even if the ability to hold in-person conferences and other events has been curtailed that doesn’t mean the need has gone away. And suddenly, almost overnight, virtual conferences (and other virtual events) have gone from fighting for scraps in marketing budgets to being front-and-center in many organizations’ plans.

Since it appears we’re going to be stuck in COVID-19 limbo for the foreseeable future, savvy marketers will want to learn the best ways to take advantage of these virtual events opportunities. Fortunately, I addressed this very topic in a recent post for the Forbes Agency Council blog, which you can read here:

https://bit.ly/33y3zEy

In it I cover not only ways to maximize the benefits of virtual conferences but also other types of virtual events such as webinars, various forms of content and even video conferences.

Instead of pining for the days of stale, overpriced sandwiches, never-ending, never-moving taxi lines and nondescript hotel rooms where previous guests clearly violated the “no smoking” rules, give the post a look. And afterwards, if you find you need some help in executing some of these ideas for virtual events, give me a call or shoot me a note. My Zoom is always open. 

Marketing In a COVID World

In mid-May we talked about the emergence of a new normal in public relations and marketing as a result of the COVID-19 pandemic. Media coverage of the virus has become all-consuming in the intervening four months. 

Over 100 million pieces of news focused on COVID-19 have appeared. In just one sampled day, 340,000 came from 30,000 media outlets. As the lingering epicenter of the crisis, the United States produces one third of all global daily coverage.

Even as pandemic fatigue sets in among the American population, our collective obsession with the virus and its toll never wavers. Potential vaccines linger on the horizon bringing hope.  However, even aggressive projections place their availability 5 to 6 months away. COVID-19 isn’t going anywhere anytime soon.

The brands and products that most easily resonate with Americans these days are those that fulfill critical needs, both physical and emotional. So, unless you’re selling hand sanitizer, outdoor entertainment, or any type of toilet paper, how do you keep your brand in front of your customers? 

By making your brand feel critical.

The Five Things That Matter

Brand Messaging

Gone are the days of simple promotions. In today’s world the only messaging that stands out and feels genuine is that which tries to connect with people on a human level. The mixture of isolation, fear of the unknown, and an overwhelming sense of community and empathy has hot-wired most Americans to see the world differently in a very short amount of time. It has crystalized the things that matter and those that don’t. To matter, your messaging must account for this shift in thinking.

Social Media

The isolation of social distancing has caused 32% of Americans to spend more time on social media as a way to stay connected to their friends and family. Leveraging this groundswell of attention, paired with appropriate messaging, is the key to remaining relevant and to gaining new audiences. Make your brand into a trusted news source that offers important information during this time of need. Engage your followers in a conversation that proves valuable.

Virtual Events

Our need to connect with one another is fundamental. While physically isolated, virtual events have skyrocketed 1000% during the pandemic. These events are a collective backbone offering education, networking, and collaborative opportunities. It cannot be overstated how important these events are for socializing your brand’s presentations, white papers, and case studies. These webinars and virtual roundtables serve as important touchpoints with your existing customer base and essential engines generating new client leads.

Email Campaigns

Email remains another reliable and consistent communication vehicle. Since the beginning of the pandemic email open rates have improved 8% with a corresponding click-through increase of 22%. Incorporating the critical elements mentioned above into a comprehensive email campaign can help drive the success of your brand’s overall marketing strategy.

SEO & Lead Generation

The consistent theme here is Americans are turning to alternative tools to stay connected. Social media, virtual meetings, email, and the Internet have replaced most traditional in-person communication. Internet usage has surged 70%. A clever SEO & lead generation plan will plant the seeds that flourish long after COVID-19 has disappeared. Providing evergreen content that engages customers and answers core needs remains the heart of successful lead generation. Whitepapers, eBooks, and blog posts will always matter. And SEO drives their visibility.

The world has changed. People have changed. It’s impossible to know for how long. But for now, connecting with people requires embracing this new normal. The five keys listed here will help your brand lead as we all step into this brave new world.