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Whether In PR Or Elite Sports, We Need Cultures That Support Mental Health

Let’s face it— sports are hard in terms of physical and mental health. Exerting your body over-and-over again through training and competition; preparing for years just to have an opportunity to perform at one event; facing defeat; facing injury; facing expectations; facing regiments served at the expense of family and friends; facing doubt in your abilities; facing identity crises.

Most elite athletes bear the burden of this reality. Furthermore, many have to deal with it behind closed doors. It isn’t surprising, then, that peering past the lens of ‘glitz and glamor’ reveals biologic mechanisms dealing with stress and emotion.

The sport of alpine skiing was foundational for my childhood. Growing up in Utah, the Rocky Mountains catalyzed my ski racing identity and shaped me into the man I am today. During my time at Amendola, I’ve witnessed how a a healthy team culture creates a healthy organization; and it’s planted at a humanistic level.

Confidence in your own identity is your most authentic self, and the most successful. Similarly, a PR/Marketing company that is authentic in its ethos is going to engage in successful business practices. The exposure I’ve had with a company that holds these values true has paralleled aspects of my experience as a professional athlete. Specifically, the importance of team culture; and most poignantly, culture in an industry that can tangibly improve the lives of athletes struggling with mental illness.

Since retiring from ski racing following the 2020/21 season, I’ve had the opportunity to reflect on what this narrative has meant to me. In doing so, I wish to share my perspective on a subject that has only recently been absolved of its taboo undertone.

Mental illness plaguing sport isn’t a new phenomenon. Whether it’s been Naomi Osaka’s efforts in destigmatizing mental illness, or the vulnerability illustrated by Olympians in The Weight of Gold, society has begun to unpack the ways in which archetypes of hubris and machismo have negatively impacted the world of sports. Sure enough, studies show that athlete populations are saturated with mental illness, and they are inept at seeking support

For me, a silver lining from Covid-19 was being able to take a break from studying and competition at Dartmouth College to compete professionally in Europe. I was disillusioned by paying tuition for education via Zoom, so I took advantage of the opportunity to double-down on athletics once again.

Fast-forward to February 2021, and I’m in Bulgaria peering out of the start gate at my first FIS World Cup event. I was in the midst of the best athletic season of my career—witnessing the fruition of my hard work. Grit materialized into accomplishing a dream I had been working towards since I was a few years old. It’s a surreal feeling to experience something you’ve romanticized your whole life. Some things seemed better, some things seemed worse, and other things you couldn’t possibly imagine.

However, in this outpouring of love and recognition for what I’d done, one emotion stuck with me: pain. 

It baffled me how unperturbed I was in the wake of my athletic success. I wasn’t proud of myself; I was only disappointed that I didn’t do better. As the season came to an end, I returned to the U.S. feeling tired and confused. How could I make it to the World’s highest stage in ski racing, just to feel average? Unbeknownst to me at the time, the ‘best season of my life’ had turned out to be the mental health equivalent of the “straw that broke the camel’s back.”

As I put the pieces together, I realized how fractured I’d become. I thought of the countless times I’d looked in the mirror only to see a version of myself that I didn’t love; it was the body that I was told I was supposed to have in order to be successful at my sport, but it wasn’t a body that made me happy.

I recounted the years that my metric of self-worth was tied to how fast I had skied that day. I remembered working out twice, maybe three times a day, and still feeling as if it wasn’t enough. I pictured my coaches in the midst of my best results, reiterating for me to keep pushing, keep improving. I remembered toxic locker rooms, where if you didn’t epitomize masculinity, you were considered weird.

Regardless, it was in this darkness that I’d found commonality with other athletes who’d struggled with mental illness; I wasn’t alone. (You, reader, YOU are not alone). 

So here I am, retired from a sport that seemed to be my only life-source. In the midst of this “identity crisis,” I’ve been on a journey towards self-discovery. Albeit I did not wish to lament. I look back on ski racing with a heartfelt nostalgia; I have been fortunate enough to travel the world doing something I’ve loved, and I’m equally grateful for the triumphs, as well as the tribulations, that have contributed to my journey. As fractured as I was, it created the man I am today, and I’m proud of that person.

Fortunately, there are more avenues than ever for mental health outreach. De-stigmatization of mental illness in conjunction with other aspects of social progress paints a future of athletics in which it’s ok to be vulnerable, and it’s okay to not be okay. Within the scope of healthcare, mental health services have a high ceiling for innovation and growth. We’ve already seen a surge of digitalized mental health care/outreach in response to a pandemic-fueled mental health crisis.

The need for mental health solutions is only going to increase, because internal and external stressors are more prevalent now than ever before. Corporate environments that champion diversity, equity, and inclusion reap benefits through improving the lives of stakeholders. Toxic culture—whether it’s in sports, PR or other business—is antithetical to growth. Now more than ever, we are seeking help, and it’s only going to make the world a better place.

Qventus Engages Amendola for Strategic PR and Marketing Services

Award-winning Healthcare IT PR Agency and Care Operations Automation Leader Partner to Bring World-Class Operations to Health Systems

SCOTTSDALE, Ariz., Sept. 14, 2022 – Amendola, a nationally recognized, award-winning healthcare and technology public relations and marketing agency, announced that Qventus, the leader in AI-powered software for care operations automation, has selected the firm to amplify client successes and industry best practices.

Qventus knows manual operational processes are holding health systems back from improving resource utilization, reducing staff workload, and growing strategic revenue. To address these challenges, health systems across the country are automating their care operations — the operational activities involved in the delivery of care, such as OR access and growth, discharge planning, and more. Qventus provides AI-powered automation software that simplifies everything from growing OR revenue to improving discharge planning and transitions of care.

“It can be challenging for health systems to understand the enormous strategic, operational, and financial value they can attain by automating care operations. We needed an agency with a deep knowledge of healthcare IT to help us tell the story of what’s possible,” said Greg Schneider, Chief Marketing Officer, Qventus. “Amendola is a proven PR leader in the healthcare and healthcare IT space. They have the expertise, energy and industry connections to tell our story.”

Qventus, which is based in Mountain View, Calif., earlier this year raised $50 million in growth capital, an investment that will allow it to expand its technology to additional hospitals and health systems across the United States.

“Eliminating waste and achieving greater operational efficiencies is essential for hospitals and health systems to remain fiscally sound. Qventus has shown it can help its clients accomplish that,” said agency CEO Jodi Amendola. “Working with companies whose services truly benefit the industry makes our job more rewarding and fulfilling.”

Amendola, which beat out multiple agencies in an extensive review, is implementing a comprehensive media and communications plan for Qventus that will showcasethe company’s current technology and services, new offerings, accomplishments, customer wins, and industry partnerships.

About Amendola

Amendola is an award-winning, insights-driven public relations and marketing firm that integrates media relations, social media, content and lead gen programs to move healthcare, life sciences/pharma and healthcare IT decision-makers to action. The agency represents some of the industry’s best-known brands as well as groundbreaking startups that are disrupting the status quo. Nearly 90% of its client base represents multi-year clients and/or repeat client executives. Amendola’s seasoned team of PR and marketing pros understand the ongoing complexities of the healthcare ecosystem and provide strategic guidance and creative direction to drive positive ROI, boost reputation and increase market share. Making an impact since 2003, Amendola combines traditional and digital media to fuel meaningful and measurable growth. For more information about the industry’s “A-Team,” visit www.acmarketingpr.com, and follow us on Twitter and LinkedIn.

About Qventus

Qventus is the leading provider of AI-based software for care operations automation. Integrating with EHRs, the Qventus platform uses AI, machine learning, and behavioral science to power best-practice solutions for inpatient, perioperative, emergency department, and command center settings. As a partner to leading health systems and hospitals across the country, including Boston Medical Center, M Health Fairview, Saint Luke’s Health System, ThedaCare, and UAMS Health, Qventus delivers proven outcomes, including 30-50% fewer excess days, 1 full day reduction in length of stay, and over 2 new cases added per operating room per month. For more, visit www.qventus.com.

Media Contact:

Marcia G. Rhodes

Amendola Communications

mrhodes@acmarketingpr.com

Iris Telehealth Engages Amendola for Strategic PR and Media Relations Services

Award-winning health tech PR agency to elevate the profile of telepsychiatry service provider

SCOTTSDALE, Ariz., April 26, 2022 – Amendola Communications, a nationally recognized, award-winning healthcare and technology marketing and public relations firm, announced that Iris Telehealth, a leading provider of telepsychiatry services for community mental health centers, community health centers, hospitals, and health systems across the U.S., has selected the firm to manage PR, media relations, and thought leadership. Iris conducted an extensive agency search and selected Amendola for its successful track record, industry acumen, and bench strength.

“The COVID-19 pandemic has magnified the importance of addressing mental health as a part of overall public health,” said agency CEO Jodi Amendola. “Providing easy and convenient access to accredited psychiatric services from quality behavioral health professionals is essential to this effort. Iris Telehealth’s use of telemedicine to expand clinically sound psychiatric services to patients and healthcare organizations is making a tangible impact in this regard, and we’re enthused to help execute their vision of enabling a better world through healthy minds.”

Amendola is implementing a comprehensive public relations, thought leadership, communications, and media plan for Iris Telehealth that will showcase its value proposition, services, accomplishments, customer wins, and industry partnerships. The agency successfully kicked off the relationship by supporting the Austin, Texas-based company’s recent Series B funding. Amendola garnered significant media coverage for this major milestone, including an audience reach of more than 61 million via placements in high-profile healthcare trade and business media such as MobiHealthNews, MedCity News, Digital Health Business and Technology, Axios, Fortune, and STAT as well as local Austin media.

“There’s a nationwide need to provide timely, quality behavioral healthcare, and our track record shows we can help health systems and community organizations sustainably improve care for their communities,” said Dan Ferris, Chief Marketing Officer of Iris Telehealth. “We’re teaming up with Amendola Communications to drive awareness of our unique value to the healthcare market and our mission of supporting the mental wellbeing of patient populations that need it most. Our Series B announcement was our first effort to gain more market awareness and we know that with Amendola’s help, this is just the beginning.” 

Iris Telehealth has grown exponentially over the last 18 months as healthcare organizations seek to provide timely, quality care to their patients. Iris’s combination of high-quality providers, best-in-class support, expertise to optimize care models, and technology has enabled customers to reimagine how behavioral health services are provided across the continuum of care.

About Amendola Communications

Amendola is an award-winning, insights-driven public relations and marketing firm that integrates media relations, social media, content, and lead gen programs to move healthcare, life sciences/pharma and healthcare IT decision-makers to action. The agency represents some of the industry’s best-known brands as well as groundbreaking startups that are disrupting the status quo. Nearly 90% of its client base represents multi-year clients and/or repeat client executives. Amendola’s seasoned team of PR and marketing pros understand the ongoing complexities of the healthcare ecosystem and provide strategic guidance and creative direction to drive positive ROI, boost reputation and increase market share. Making an impact since 2003, Amendola combines traditional and digital media to fuel meaningful and measurable growth. For more information about the industry’s “A-Team,” visit www.acmarketingpr.com, and follow us on Twitter and LinkedIn.

About Iris Telehealth 

Iris Telehealth helps healthcare organizations consistently increase access to quality mental healthcare for their patients by providing the clinicians, staff support, and knowledge to build a sustainable telepsychiatry department. With clinical grounding and emphasis on human relationships, Iris Telehealth identifies best-fit providers for each unique organization and ensures long-term commitment to meeting their partner’s needs, allowing them to provide the highest quality care to their patients and community. For more information, please visit iristelehealth.com

Media Contact:

Marcia Rhodes

Amendola Communications

mrhodes@acmarketingpr.com

SyTrue Engages Amendola for Strategic PR and Marketing Services

Award-winning Healthcare IT PR agency to collaborate with leader in modernizing payer workflows to amplify client successes and industry best practices

SCOTTSDALE, Ariz., April 5, 2022 – Amendola Communications, a nationally recognized, award-winning healthcare and technology public relations and marketing firm, announced that SyTrue, the leader in modernizing payer workflows to reduce costs and increase efficiencies, has selected the firm as its agency of record to amplify client successes and industry best practices after a competitive review of agencies.

SyTrue enables healthcare payers to make sense of fragmented, dirty data, driving greater transparency that increases productivity, reduces costs and enhances revenue. SyTrue’s innovative clinical Natural Language Processing (NLP) Operating System NLP OS™ synthesizes, normalizes and transforms unstructured clinical data into a strategic enterprise-wide digital asset that catalyzes informed decision-making for risk adjustment, care coordination and payment integrity.

“As a result of fragmented, incomplete patient data, health plans routinely miss opportunities to improve payment integrity, risk adjustment and population health,” said SyTrue Founder and CEO Kyle Silvestro. “We look forward to partnering with Amendola to share the story of how SyTrue enables payers to make sense of disorganized data to increase productivity, reduce costs and enhance revenue.”

“Issues such as inaccurate payments, unneeded tests and procedures and overly complex pricing cost health plans millions of dollars a year in lost revenue,” said agency CEO Jodi Amendola. “With its NLP OS™ enterprise solution that reads and understands medical records, SyTrue is fundamentally improving the way healthcare experts interact with patient records.”

Amendola is implementing a comprehensive media and communications plan for SyTrue that will showcasethe company’s current technology and services, new offerings, accomplishments, customer wins, and industry partnerships. Recently, SyTrue announced that SyTrue payer clients benefited from 35% to 55% increases in productivity and ROIs between $13 and $28 per audit using SyTrue’s payment integrity tools and services. SyTrue also shared that in 2021, it capped off a year of tremendous growth in the company’s client base, number of employees and transaction volume.

About Amendola Communications

Amendola is an award-winning, insights-driven public relations and marketing firm that integrates media relations, social media, content and lead gen programs to move healthcare, life sciences/pharma and healthcare IT decision-makers to action. The agency represents some of the industry’s best-known brands as well as groundbreaking startups that are disrupting the status quo. Nearly 90% of its client base represents multi-year clients and/or repeat client executives. Amendola’s seasoned team of PR and marketing pros understand the ongoing complexities of the healthcare ecosystem and provide strategic guidance and creative direction to drive positive ROI, boost reputation and increase market share. Making an impact since 2003, Amendola combines traditional and digital media to fuel meaningful and measurable growth. For more information about the industry’s “A-Team,” visit www.acmarketingpr.com, and follow us on Twitter and LinkedIn.

About SyTrue
SyTrue, the leader in modernizing payer workflows to reduce costs and increase efficiencies, enables healthcare payers to make sense of fragmented, dirty data, driving greater transparency that increases productivity, reduces costs and enhances revenue. Healthcare payers must analyze extensive amounts of unstructured data to identify insights from patients’ episodic health records, which cannot be accessed by traditional methods of search and require expensive chart reviews. SyTrue’s innovative clinical Natural Language Processing (NLP) Operating System NLP OS™ synthesizes, normalizes and transforms unstructured clinical data into a strategic enterprise-wide digital asset that catalyzes informed decision-making for risk adjustment, care coordination and payment integrity. Developed by clinicians and data scientists with deep healthcare domain expertise, SyTrue’s solutions boost the productivity of review teams and generate higher ROI on chart reviews through greater accuracy, speed, repeatability and scalability. SyTrue is trusted by top-tier health plans who have leveraged NLP OS™ to process more than 10 billion health records, yielding insights that lead to increased efficiencies and improvements in financial performance.

Media Contact:

Marcia Rhodes | Mrhodes@acmarketingpr.com

Amendola Communications Wins PR Daily’s Top Agencies Award for Small Agency of the Year 2021

SCOTTSDALE, Ariz., March 30, 2022Amendola Communications, a nationally recognized, award-winning healthcare and health IT public relations and marketing agency, today announced it has added another accolade from the PR industry to its resume. Ragan and PR Daily named Amendola as an overall winner in the Small Agency of the Year Category in their 2021 Top Agencies Awards.

PR Daily’s Top Agencies Awards recognize agencies that are conceiving and executing outstanding PR and marketing campaigns. Winners were selected based on the strength of award entry forms submitted by agencies from across the globe.

Amendola highlighted integrated PR, thought leadership, media relations and marketing campaigns it executed for clients, including Biofourmis, Availity®, ABOUT™ and others in its 2021 entry. The award is just the latest national recognition for the agency, which provides a full range of PR and marketing services—including media and analyst relations, messaging, content development and marketing, social media, digital marketing, website design, strategic counsel and more. However, the recognition is particularly rewarding given the industry turbulence experienced over the past year.

“2021 was the second straight year impacted by COVID-19,” says Jodi Amendola, CEO of Amendola Communications. “The healthcare, health tech and life sciences companies we serve faced significant challenges in the wake of the pandemic and our seasoned team of professionals was able to deliver powerful PR and marketing support to educate and influence key target audiences for our clients during this time of need. I’m especially proud of this award from Ragan and PR Daily because it recognizes our agency as a whole and the results we were able to generate for our clients.”

Winners of PR Daily’s Top Agencies Awards will be honored at a special ceremony and luncheon on May 10 at the Yale Club in New York City.

About Amendola Communications

Amendola is an award-winning, insights-driven public relations and marketing firm that integrates media relations, social media, content and lead gen programs to move healthcare, life sciences/pharma and healthcare IT decision-makers to action. The agency represents some of the industry’s best-known brands as well as groundbreaking startups that are disrupting the status quo. Nearly 90% of its client base represents multi-year clients and/or repeat client executives. Amendola’s seasoned team of PR and marketing pros understand the ongoing complexities of the healthcare ecosystem and provide strategic guidance and creative direction to drive positive ROI, boost reputation and increase market share. Making an impact since 2003, Amendola combines traditional and digital media to fuel meaningful and measurable growth. For more information about the industry’s “A-Team,” visit www.acmarketingpr.com, and follow us on Twitter and LinkedIn.

About Ragan Communications

Ragan Communications has been delivering trusted news, training and intelligence for more than 50 years to internal and external communicators, HR professionals and business executives via its conferences, webinars, training, awards, subscriptions and membership divisions. Its daily news sites—PRDaily.com and Ragan.com—are read by more than 600,000 internal and external communicators monthly. Its Communications Leadership Council is one of the fastest-growing membership groups for communications executives and its PR Daily Leadership Network is the go-to membership group for PR, marketing and social media professionals. Ragan’s Workplace Wellness Insider serves HR, wellness and communications professionals. Ragan is also the producer of Communications Week, which is held Nov. 15-19. Ragan is headquartered in Chicago, with team members spanning the country and loyal customers worldwide. Visit www.ragan.com.

Media contact: Marcia Rhodes | MRhodes@acmarketingpr.com

Being A Better PR Agency Teammate: 3 Lessons I Learned Riding My Peloton Bike

Not too long ago, I was sitting in on our company’s bi-weekly Zoom meeting. As a fully remote PR company, I look forward to these meetings because it gives us a chance to unplug from work and really get to know each other beyond media pitches and byline writing.

My colleague Marcia Rhodes likes to open these meetings with ice breakers that force us to reveal more personal details about ourselves. This particular week we were discussing silver linings of the pandemic. Whether it was taking up a new hobby, a more flexible work schedule, or even washing our hands more, it was amazing to hear that we all could find positives in the pandemic’s difficult times.

I took a moment to share my journey with fitness, which led me to reflect on how it has impacted my professional life. In August of 2020, I found myself—like millions of others in the height of the COVID-19 pandemic – prioritizing my mental and physical wellbeing. Enter Peloton.

Over 1,000 rides, 200 bootcamps, 250 strength classes, and 60 yoga classes later, the bike that goes nowhere has helped me prioritize my health during a time that felt so uncertain. Through the process of working on myself, here are the three lessons I have implemented as a teammate in the fast-paced world of public relations:

  • The importance of goal setting: I purchased my bike because I wanted to get stronger, improve my cardiovascular health, and perhaps shed a few quarantine pounds. By setting concrete goals, both big and small, such as exercising five times a week and executing 10 push-ups by December 2021, I have been motivated to strive for greater success.

Teamwork lesson learned: Set clear goals. In agency life, it is easy to find yourself overwhelmed trying to manage client expectations – which is why setting goals with your teammates to meet those expectations is important. My colleague Tara Stultz recently recommended setting goals for media placements and interviews when pitching media.

For example, my pitching goal might be to secure “one podcast interview with X trade publication for X client on how value-based care is addressing health inequities.” Having defined goals keeps the whole team accountable, motivated, and committed to crushing results for clients.

Wondering what goals to set this year as a PR or marketing professional? Check out this Amendola blog on resolutions for PR and marketing professionals. It’s never too late!

  • Remember that everyone is rooting for you: One of my favorite things about Peloton are the mantras the coaches have ingrained in my head. They not only get me through my morning workout, but I find myself using them in my personal life and in the workplace.

Here are some of my favorites:

“Your mind is your strongest muscle.” — Tunde Oyeneyin

“How do you do anything is how you do everything.” – Jess Sims

“You’ve made it through 100% of your bad days.” – Robin Arzón

“Allow yourself the opportunity to get uncomfortable.” –Alex Toussaint

Teamwork lesson learned: Our teammates want us to succeed! We all want to deliver the best press release, byline, pitch, but we can’t do it alone. I know my Peloton coach wants me to do my best, as do my coworkers. Get comfortable leaning on your team for help. As a team we all bring unique talents to the table, which is why I never hesitate to reach out to other team members when a pitch needs tweaking or a blog needs wordsmithing.

  • Be present: When I hop on my bike at 7:00 am I often find it difficult to focus on my task at hand—exercising. My mind has a way of thinking about everything else but. Did I send out the agenda for that call at 9:00? Do I have time to each lunch between editing that byline and jumping on a call at 12:00? Did I feed the dogs’ their breakfast? Did I fix that typo in the release that went out this morning?

Being present is one of the most difficult challenges for me to overcome. It is so easy to think about all the other things going on – and taking the time to be present with the task at hand takes PRACTICE. If I am not paying attention to my coach, I will miss an adjustment or a correction that could help me improve my form. The same applies with my team.

Teamwork lesson learned: Focusing on the moment matters. If I am trying to do ten different things while on a call with my team, chances are I might miss something. It’s not fair to my team or myself if I am not offering my full attention.

For example, if we only have 30 minutes to huddle on strategy for announcing a new product for our client, everyone needs to show up and be ready to rock and roll. And that takes some advanced planning, which is why it’s important to structure time with your team intentionally so that nobody’s time is being wasted—which goes back to goal setting! Focused attention and intentional listening go a long way in my workouts, as well as with my work with my teammates.

 We can learn so much about ourselves through our hobbies. Whether it’s reading, gardening, exercising, maybe even underwater basket weaving, the lessons learned doing the things we do to unplug from work are making us better workers, teammates, and leaders and I challenge you to reflect on those connections.

Oh! And find me next time on the Peloton leaderboard at @Maddi3ATX.

COVID’s Impact On B2B Marketing And PR: Insights From Our Clients

COVID-19’s impact on remote work, supply chains, and staffing has been well documented, but one area that hasn’t received much attention is the effect the pandemic has had on the marketing and public relations (PR) efforts of businesses. Insights gained from a survey of our clients’ 2022 B2B marketing and PR priorities show the pandemic is influencing several aspects of the marketing mix – from budgeting and brand awareness to lead generation and nurturing.

Building brand awareness is a primary challenge

We asked our clients to select their top three marketing and PR challenges from a list of nine commonly cited struggles. “Increasing brand awareness” topped the list, being selected as a top-three challenge by 67% of our customer base.

A contributing factor to this challenge may be ineffective use of marketing mediums. For example, the pandemic has caused many businesses to turn to social media for brand awareness, replacing more traditional branding outlets such as events and mass media. While this can be an effective strategy, it can also be risky. Leveraging social media for sociability’s sake won’t help build your brand. In addition to being engaging and compelling, social activity should closely align with your messaging and business objectives to reinforce brand consistency and drive results.

Thought leadership drives action

When asked what marketing and PR efforts would impact their success most in 2022, 53% of our clients responded with “participation in thought leadership opportunities,” topping other initiatives such as digital marketing (20%) and strategic planning (27%).

Research validates the importance of thought leadership to business success. According to data from Edelman, 55% of C-suite executives offered to provide their contact information to an organization after viewing thought leadership from the company, and 42 percent reached out to the organization to follow up on the material. In addition, nearly two-thirds of executives invited organizations to participate in a request for proposal after seeing its thought leadership.

With COVID, thought leadership is particularly sought after in healthcare. Businesses serving this space have an opportunity to gain mindshare and attract prospective customers by weighing in on pressing healthcare challenges and demonstrating how their solutions and services can address these issues. More on this topic can be found in our earlier blog, Why Thought Leadership Matters in Healthcare.

Leads stall at conversion phase

According to our clients, closing leads is their biggest marketing-related sales challenge. A convincing 53% of our clients said the bottom of the sales funnel (the Conversion & Purchasing phase) is where engagements frequently fizzle out.

A primary reason for this issue is an unbalanced mix of marketing messages and content. For example, many marketing efforts focus too heavily on the Awareness phase of the buyer’s journey (e.g. introducing specific pain points or problems, making prospects aware of potential solutions and associated benefits, etc.). Few businesses spend equal time and effort crafting strategies, messaging, and content for the downstream Evaluation and Conversion phases, resulting in leads stuck at the top of the sales funnel. More attention should be given to later phases of the buyer’s journey. Self-evaluation checklists, ROI calculators, and customer references/testimonials are examples of marketing pieces that can move buyers beyond Awareness and toward Conversion.

Lead generation takes priority

Even though brand awareness was identified as the most significant marketing/PR challenge, lead generation is the top marketing priority for 73% of our clients in 2022. COVID has placed new pressures on business sales efforts, causing many organizations to demand more leads to nurture in order to meet sales quotas.

B2B brands often treat brand-building and demand generation as two separate objectives with different budgets, but it is more effective to have one integrated approach through the whole marketing funnel. Considering branding and lead generation together leads to more consistent messaging and conversion success.

Events still viable marketing medium

When it comes to B2B marketing and PR outlets, COVID has likely had the biggest impact on events and trade shows, causing many to go virtual and others to be cancelled outright. You would think this disruption would sour business enthusiasm for industry events, but our clients indicate the opposite is true. In fact, 53% of our customers say they plan to budget more for events this year than they did before the pandemic.

In-person networking events have been sorely missed by healthcare vendors, who are eager to invest in and attend these conferences again in 2022. Prior to the pandemic, 24% of B2B marketing budgets were allocated to meetings, conferences, trade shows, and events, and there’s a good reason why. Meeting face-to-face sparks genuine, enduring connections. Events are where businesses often turn prospects into customers and customers into relationships and revenue.

It’s clear that COVID-19 has impacted traditional B2B marketing and PR approaches, particularly in the healthcare space. Adjusting to these changes requires a proactive strategy, a wider network of marketing content and channels, and an experienced partner to help you navigate unfamiliar terrain.

Vim Engages Amendola Communications for PR and Marketing Services

Award-winning Healthcare IT PR agency and healthcare technology platform partner to amplify client successes and industry best practices

SCOTTSDALE, Ariz., Oct. 14, 2021 – Amendola Communications, a nationally recognized, award-winning healthcare and technology public relations and marketing firm, announced that Vim, a leading technology company building digital infrastructure for health plans, care providers, and the members they mutually serve, has selected the firm to amplify client successes and industry best practices after a competitive review of agencies.

Vim uses technology to seamlessly connect payers to providers at healthcare’s last mile: clinical workflow at the point of care. The healthcare technology company’s product capabilities address critical cost, quality, and experience to improve healthcare and drive accelerated provider performance and enhanced member experience at a fraction of the effort or cost of existing approaches.

“After thoughtful consideration, we chose Amendola as our public relations firm of record,” said Oron Afek, CEO and co-founder of Vim. “We were impressed by their team’s deep knowledge of the healthcare and health tech space, connections within the industry, and proven track record of successful representation. We’re excited to collaborate with them and share our unique value with the market.”

“This is an important time in healthcare as the industry reexamines its traditional reimbursement structures and looks for opportunities to make long-term improvements that benefit patients,” said agency CEO Jodi Amendola. “By interfacing with both payers and providers, Vim offers services that can affect change in a meaningful way. We are eager to assist Vim in their ambitious efforts to better align the American healthcare system towards value-based care models.”

Amendola is implementing a comprehensive media and communications plan for Vim that will showcase the company’s current technology and services, new offerings, accomplishments, customer wins, and industry partnerships.

About Amendola Communications

Amendola is an award-winning, insights-driven public relations and marketing firm that integrates media relations, social media, content and lead gen programs to move healthcare, life sciences/pharma and healthcare IT decision-makers to action. The agency represents some of the industry’s best-known brands as well as groundbreaking startups that are disrupting the status quo. Nearly 90% of its client base represents multi-year clients and/or repeat client executives. Amendola’s seasoned team of PR and marketing pros understand the ongoing complexities of the healthcare ecosystem and provide strategic guidance and creative direction to drive positive ROI, boost reputation and increase market share. Making an impact since 2003, Amendola combines traditional and digital media to fuel meaningful and measurable growth. For more information about the industry’s “A-Team,” visit www.acmarketingpr.com, and follow us on Twitter and LinkedIn.

About Vim

Founded in 2015, Vim connects data to workflow at healthcare’s “last mile”: within clinical operations at the point of patient care. Health plans, patients, and medical providers of every size – from independent practitioners to integrated delivery systems – use Vim software to connect data and care across the health system. Vim’s mission is to power affordable, high quality health care through seamless connectivity. For more information, please visit getvim.com.

Media Contact: Marcia Rhodes, Amendola Communications, mrhodes@acmarketingpr.com

PR Works Better When You Make It Personal

As many readers of the Amendola blog are probably aware, I lost my mother, who was my inspiration and guiding light, to COVID-19 the night before Thanksgiving last year. It was difficult for my family as well as me, especially because I believe it was unnecessary.

She should have been there to celebrate the holidays with us and would have been in my opinion had it not been for some missteps in her care.

As part of my process of dealing with this unexpected loss, I wrote a story about her that appeared in the Arizona Republic. If you’d like to know more about the details, along with my thoughts about what you should do to advocate for your loved ones should they be in the same unfortunate circumstances, it’s all contained in that article.

It’s what happened next, however, that I want to address today.

Shortly after that article appeared (and was re-posted on Facebook), I began to receive the most touching and beautiful comments, messages, and emails. And I’m still receiving them.

Some were from friends, of course, expressing their sympathy for my loss. Many, however, were from strangers who had gone through a similar experience and found a sense of kinship in sharing their grief as I had shared mine.

It was a stark reminder of a basic principle we, as marketing and PR professionals, should keep in mind: PR in general, and thought leadership in particular, works better when you make it personal. A topic, incidentally, I also explored in my latest Forbes Agency Council article.

The most effective thought leadership comes when the person behind it is passionate about the subject matter. Yes, you can write in a detached away about something technical, conveying information and/or data that is worth sharing. But while it informs, it usually doesn’t move people to action.

For that you need a human element. And nothing is more human than sharing something personal.

It can be a story from your childhood, your teen years, or your time as an adult. It can be about something funny that happened to you, or something sad, or something that contains a mix of emotions you can’t even sort out yourself.

Or it can be about a person who means a lot to you. Like my mom did to me.

The important thing is that it is a little glimpse behind the façade we all tend to put up in our business encounters to cover our true selves. In other words, it’s real.

Organizations often talk about creating an emotional connection to their brand during branding meetings. But then they’ll do everything they can to hide anything that seems remotely raw or real.

To me, that approach makes no sense. Sure, you don’t want to air all of the organization’s dirty laundry in your marketing and PR efforts. But what’s wrong with showing your human side?

The point is a person or a company can be open and honest about their feelings and reactions to events without falling into the rabbit hole of controversy. The key is to focus on the parts that are universal to the human experience.

We all experience joy and caring. We all experience excitement and wonderment at one time or another. We all experience grief and loss.

That doesn’t mean we experience it in the same way. But we do share those experiences to some degree.

The more willing organizations are to take a stand and tell stories about themselves, their employees, their customers, and everyone else who is connected to them, the more “real” they will become in the minds of their key audiences. And the more successful they will be in creating a brand image that is unique and memorable.

I know it’s not always easy to tell these stories. We can all feel a little exposed when we offer these types of details about ourselves.

When I wrote about my mom it was like going through it all over again.

Yet as I see the reactions continue to come in I know I made connections with people I’ve never met, and probably never will properly meet. Isn’t that what marketing and PR are really all about?

Fueled by New Clients, Strategic Hires, and Surging Global Demand for Healthcare Technology, Amendola Communications Sets Growth Records in 2017

SCOTTSDALE, AZ Nov. 30, 2017 Amendola Communications, an award-winning healthcare marketing and public relations agency, heads into 2018 following a banner year of record-setting growth with new-client acquisition.

Amendola and its clients benefited from the accelerating market for healthcare technology in the U.S. and globally. The worldwide market for preventive healthcare technologies and services, alone just one of several medical technology market segments is expected to reach $432 billion by 2024, up from $139 billion in 2013, according to a recent report from Grand View Research.

Amid the expanding market, Amendola added over 20 new companies to its client roster in 2017, a record number in its 14-year history.

“This is a time of incredible growth for the industry and for Amendola Communications,” said CEO Jodi Amendola. “It’s a credit to our team of strategic doers and their ability to consistently deliver impressive, meaningful impact for our clients.”

Notable new clients in 2017 included:

  • GetWellNetwork – the industry’s only true provider of cross-continuum patient engagement solutions
  • GlobalMed – the world’s most-used telemedicine provider with over 15 million consults in 55 countries.
  • HealthBI – providing the tools that enable healthcare payers and providers to reduce admissions and readmissions, automate care transition and improved value-based care performance and HEDIS outcomes
  • Lumeris – a provider of strategic counsel and technology to health systems, hospitals and insurers
  • Medicomp – a physician-driven provider of contextual patient data solutions.
  • Meridian – a leading provider of revenue cycle, business intelligence, EMR and system integration services for large, multi-specialty physician groups and academic practice plans.

Amendola responded to the growth by adding five accomplished and enthusiastic team members including experienced journalists and marketing professionals. The new additions build on the agency’s proven ability to deliver strategic messaging, branding, content marketing, overall marketing and public relations that drive client success.

Clients Earn Billions of Media Impressions

During 2017, Amendola’s proactive media relations earned its clients featured placements in major national news outlets such as The Wall Street Journal, Bloomberg BusinessWeek, CNBC, and Forbes. Amendola clients also received significant and ongoing favorable coverage within every influential healthcare trade publication, including Modern Healthcare, Healthcare IT News, Fierce Healthcare, HealthLeaders, H&HN, MedCity News, Becker’s Hospital Review, HFM, Health Data Management, and Physicians Practice.

Recognition for Outstanding Client Work

Amendola continued to garner recognition in 2017 as one of the best small marketing and PR agencies in the country. In its most recent win, the agency received Honorable Mention in PRNews Platinum Awards for its content marketing work for Health Catalyst. Other honorable mentions in the category included Coca-Cola, Liquid Plumr and Johnson & Johnson. The distinction is one of numerous awards that Amendola has earned in recent years from Bulldog Reporter, PRSourceCode and others for its ability to design and execute successful PR and marketing campaigns, and develop high-value content for healthcare technology companies.

Media Contact |Marcia Rhodes | mrhodes@acmarketingpr.com | Cell: 602-793-1561