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Top 5 Blog Posts of 2020: The More Things Change…

COVID-19 left no industry unscathed in 2020 (well, except maybe Wall Street). One of the hardest-hit industries was healthcare, which is Amendola’s specialty. Throughout the year, we posted blogs with helpful advice about adjusting to the massive changes occurring in the economy and how to steer your organization when so much was uncertain.

Well, judging from the most-read blog posts from the year, it seemed our readers were more interested in writing tips than survival tips. This unexpected outcome, we hope, is a positive indicator that most of you coped well with working from home, virtual meetings and travel restrictions in 2020, and were simply trying to sharpen your written communication skills with the additional time on your hands.

So, without further ado, the following are the top 5 most read Amendola blog posts of 2020 in descending order.

5. The New Normal in Public Relations and Marketing

Our only post written in 2020 to crack the top 5 describes how various brands have responded to the pandemic and how there is likely no returning to a 2019 version of normal. As the post points out, while the world may have changed, the vision and mission of your organization should remain the same. Maintaining the status quo, however, is not an option and neither is giving up. Communicating strategically, i.e., not ignoring the seismic disruption caused by COVID-19, is essential and can help your company weather (and even grow) during this catastrophic time.

4. Simple Language and Communication Success

As a professional writer for more than 20 years, I can attest to how difficult it is to write with simplicity, especially about complex topics like healthcare and IT. As this post from 2017 reminds us: simplicity is often better. Keeping sentences short, avoiding jargon and using an active voice are important tips to remember for everything we write and across all forms of writing. It is no wonder that this post was among our most-read posts again.

3. The Importance of Feedback in PR From Media, to Writing to Client Relationships

Feedback, when appropriately delivered, makes us better at whatever we do, as this post written in 2018 reminds us. Feedback takes on an added dimension in PR because we need it from clients and colleagues, but also editors and other members of the media where we have deep professional relationships. Seeking feedback can certainly provoke anxiety in all of us, but, as the post assures us, it can motivate, improve performance and keep us focused on the right targets.

2. Health Care or Healthcare? Here’s the Answer You Won’t Find in an AP Stylebook

As a journalism major in college, the Associated Press Stylebook becomes your bible. Since Amendola has so many former journalists on our team (including yours truly) many of the manual’s terminology, abbreviation, punctuation and other rules are hardwired into our brains and fingers. (I still often write the word “percent” even though the AP ruled in 2019 that the “%” symbol is now preferred.) Publications and organizations often have their own style rules for content that differ from the AP, which is what this blog post from 2019 is about. At Amendola, for example, we write healthcare as one word, although the AP uses two. Curious readers (and writers) clearly wanted to learn more about the secrets of this vaunted manual, which is why it was in the top 5 most read for the second year in a row.

  1. Going in AP Style

Sheltered-in-place during the pandemic, many of us turned to self-improvement activities – exercise, healthy cooking, reading more books, learning a new professional skill — and were seeking online content and classes to help guide those activities. That is my highly non-scientific explanation for why four out of the five most-read blog posts from 2020 were about personal development, mostly improving your writing chops. Yet this blog post from 2018 was also the most read post of that year, as well as 2019, which makes me wonder if readers are on a self-improvement kick or they just don’t want to shell out $27 for an online subscription to the stylebook. Either way, this post is filled with helpful nuggets for writing a press release, blog post or any type of content.

Whether it is writing tips, strategic branding guidance, media relations best practices or any of the other many PR and marketing topics we cover, we hope that you’ll continue to visit our blog throughout 2021. Who knows… maybe we’ll even write about AP style again.

The New Normal in Public Relations and Marketing

Even saying it seems like an oxymoron it’s not exactly normal if it’s completely new. Truthfully, the new normal will be defined by the choices we make today and most importantly tomorrow.

While it’s been said many times, the present experience is rather unprecedented. We can certainly learn from recent mistakes, but what we choose to learn and how we choose to change will define the new normal.

But enough of the philosophy. If we focus on one specific topic that of public relations and marketing the question is how will these professionals be changing strategies, communications, and audience perceptions?

One thing that has certainly continued throughout the COVID-19 pandemic is mass communication. As of April 16, there has already been more than 38 million pieces of news focused on COVID-19 and 163,000 in just the last day (that’s one day) across nearly 18,000 news outlets, with 44% of the news coming from the United States.

That’s a LOT of news. And, as you would expect, reactions from brands have varied from ultra conservative to very liberal.

Winners and losers

Before we get to the new normal, it’s important to discuss who some of the winners and losers have been throughout the COVID-19 pandemic. In general, the market and consumers are being forced to embrace a new way of life that includes virtual meetings, online fitness, food delivery services, and even telemedicine. At the same time, industries supporting travel, festivals or conference entertainment, airlines, and hotels have seen a tremendous decline in stockholder value.

Aside from general financial stability and economics, what’s even more important for public relations and marketing professionals is who are the winners and losers as it relates to communication impacts during the pandemic. Brands that have remained empathetic, relevant and considerate have faired better than their peers.

In an example, Virgin Airlines announced they were using aircraft to help ship healthcare supplies to providers in need. Meanwhile a competitor airline ran ads of their planes “social distancing” and being 6 feet apart.

Needless to say, the latter fell on deaf ears and came across as insensitive as real people, family and friends were suffering with COVID.  In a similar tone-deaf scenario, Corona beer (despite the unfortunate coincidence in their name), launched an advertisement for their seltzer beers with the slogan: “Coming ashore soon.”

Obviously with the given crisis and the continued spread of COVID, this advertisement while intended to be playful was ill-timed and came across as insensitive.

Creating the new normal

While brands struggle to stay relevant, considerate and compassionate during times of a pandemic, one can’t stop to question when we can get back to normal, i.e., the way things were. The unfortunate answer is never.

We must start creating the new normal. As public relations and marketing professionals, we realize things have changed. With the media focused solely on the pandemic (and rightly so), many brands have shifted communications online.

Social media has seen an abundance of activity in online presence. The digital era can be a blessing or curse to brands depending on how they engage with their online audience during this pandemic.

As of mid-April, we are just now reaching the peak of the COVID pandemic in some cities across the U.S. In the throes of a pandemic brands must be cautious to post social media that is timely, relevant and considerate of the readers.

Promotional announcements and advertisements will not only disengage the readers but may turn them away from your brand in the future. As we move into later phases of the crisis and we see more recoveries and fewer active cases, brands can reengage on social media in a more promotional manner but will need to still consider the impact that COVID has had.

Digital marketing’s role

In addition, digital marketing is playing a significant role during the pandemic. Some brands have decided to invest heavily in digital marketing as that’s where most audiences are in today’s world.

Depending on the industry, some brands have seen a huge interest through this channel which is delivering content and ads at lower costs than during normal times. The key is in the message and communication. Knowing when, where and how to communicate is critical.

Getting to non-COVID topics

And lastly, what most brands really want to know is when can I talk about something NOT related to COVID? Unfortunately, the answer is likely not for a while.

Does this mean you can’t connect to your audience or consumers? No. In fact, you should be connecting with your consumers and being there for future prospects. Now is the time to support current customers and deliver hope to future consumers.   

Build the foundation now

We started this blog by talking about the “new normal.” Unfortunately, the best crisis communication plan could not have predicted nor planned appropriately for COVID-19.

However, an attuned, savvy team of public relations and marketing professionals can help you feel poised and ready to embrace whatever the future may hold. The communication efforts and media sources used by companies will forever be changed but the vision and mission of organizations remains the same and will only grow stronger.

Take this time to build a solid foundation upon which to blast your value propositions and mission once the world is ready to listen.