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Branding: Be Yourself, Earn Engagement

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In public relations, there’s a lot of talk about a company’s brand and its messaging – the ideas and public image of the institution and its representatives. The value cannot be overstated.

Messaging and branding give a company its identity, making it appear “human” in the eyes of people. It gives anyone interacting with a company or organization an identity they can latch onto and work with.

A loyalty to your messaging and branding as a company is important. However, things are changing. If you’re an individual, even a CEO, the rules are not quite the same.

I want to direct you to the Twitter feed of Elon Musk, CEO and Founder of Tesla Motors, SpaceX, and other companies that revolutionizing their respective industries: http://www.twitter.com/elonmusk

Did you notice anything? Elon is in touch with the companies he runs and the branding of those companies, but he is operating outside that sphere as an autonomous person.

Be it a Karl Marx meme that he drunkenly puts out to make people laugh, or his ill-advised tweets about Covid, he is just being himself. He talks about his products and his brands when they are doing something interesting, but he also posts stupid photos, trolls his followers with snarky comments, and sometimes says inflammatory things intentionally to get a rise out of people.

Basically, he is your crazy uncle on Facebook. And that’s fine, because his engagement level is through the roof. 

He has 39 million followers and each of his posts earn thousands of replies, retweets, and likes. Elon is in touch with the times and realizes that corporate branding is great – but not for people. He comes off as a genuine individual, and that’s what makes him so popular.

I look at the Twitter feeds of other CEOs and business magnates and they tell a different story. I see nothing but links to blogs with bland statements, on-brand messaging, company news, and the occasional nod to a competitor.

It’s boring. It feels pre-planned and doesn’t contain anything worth seeking out and engaging. Sure, these business people (who I won’t point out specifically) do have followers and people who engage them, but it’s almost assuredly no one outside of their immediate sphere.

Their engagements are low, and their image is that of their company. No one sees them as a separate entity, a real person.

Yet, despite how popular social icons like Elon Musk  — and others, such as “crazy” billionaire Richard Branson – are, most others still choose to play it safe, opting not to express their personality.

Granted, there is some risk of saying the wrong thing, making someone mad, etc. But, in the case of Elon (and probably Branson as well), short of saying something overtly racist or homophobic, or short of a criminal scandal of some kind, their brands will march on because the public views them as genuine characters. Their flaws are part of their charm of being a regular person, which is something people value.

If you want to draw attention to yourself (and thus your company), you can’t be afraid to just be yourself. Don’t overthink it. Just go for it.

Remember, the President of the United States of America is a reality TV star and WWE Hall of Famer who wrestled another Fortune 500 CEO in a Hair vs Hair Match at the Battle of the Billionaires. That’s a fact. Google it.

It’s fair to say the formalities of banal corporate speak and a bland, “proper” image don’t resonate with the public like they used to. Don’t be afraid to separate yourself from your corporate brand – the followers, engagements, and media interviews will follow if you reveal yourself to be a genuine person with interesting things to say.

And if you can’t take the first steps, a good agency and marketing team will help you make it work.

In 2020, a “Thought Leader” is just a Regular Person

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The phrase “thought leader” is one that is thrown around a lot in public relations. And it’s understandable: For any public facing organization or business, it’s important to have experts on hand who can speak to the public.

However, as someone involved in day-to-day media relations operations at an award-winning PR and marketing agency, I have a major gripe with thought leaders, and I wrote this blog specifically for them and their coaches.

In short, my gripe is this: You need to be able to talk about something else other than your products and services. You must be able to speak about something other than your business and your brand.

If you can’t do it, you’re not a thought leader, you’re a spokesman. And there is a difference.

Meet Marc, Human Person

Let’s turn our attention to Marc Benioff, CEO of Salesforce, a cloud computing giant operating out of San Francisco.

Marc founded the company out of his apartment. It has since grown to be a publicly traded technology leader, with a soaring stock value that has catapulted Marc onto the list of American billionaires.

As you can imagine, Marc has appeared in a number of media outlets. In fact, practically every mainstream news outlet you can think of has interviewed him at one point or another.


Sometimes Marc is on Mad Money talking about the latest Salesforce contract. But, more often than not, Marc is sitting down to talk to the media about the issues that were always important to him: homelessness, the changing face of capitalism, the failure of technology companies to support their communities, and how CEOs have an obligation to think about how their companies impact social order.

Much of this can be summed up in an interview he conducted with CNBC early in 2020, where Marc emphasizes “stakeholder return” as being of more value to society than shareholder returns.

Considering federal law mandates all CEOs of publicly traded companies must maximize profits, this is a particularly bold statement. It’s also only one of many that Marc has made over the last decade.


“Capitalism as We Know it is Dead”

What does Marc talking about the issues above have to do with Salesforce? Nothing. But, I bet you’ll remember his name and be curious about what his company does.

Sure, he plugs Salesforce now and then, but mostly Marc talks about his personal views. To back those up, Marc’s non-business philanthropic endeavors match the socioeconomic issues he talks about, culminating in the portrait of a genuine character – or, from a media relations perspective, a genuine thought leader.

Anyone who works in PR or content marketing (or politics for that matter) is aware of the concept of the “soft sell” – an indirect link created between an issue and a person that circles back to what’s being sold. Often this is something crafted deliberately by a media strategist or savvy marketing person.

Even if crafted by a genius, anything crafted is doomed to fail as the world changes. Instead of creating thought leaders, maybe it’s time we task PR professionals with finding them and adding a little bit of polish.

As the economic and government systems in the world evolve, we’re seeing more and more evidence that the public is done with scripted information. In other words, that old “soft sell” carries less weight in 2020 than it did even a few years ago. Sure, the soft sell allows a potential “thought leader” to avoid controversy. But, that’s the problem. You can’t avoid controversy anymore.

Speaking in platitudes and avoiding a conversation about serious issues is a product of the old political and corporate class – a class, I would argue, that is fading rapidly.

I do declare! That is unbecoming of a CEO, good sir!

No one cares. Hate to break it to you, but short of being racist, homophobic, or a closet abuser, no one is judging your lifestyle or personal opinions anymore. And if they are, they’re part of an old guard that is on the way out.

Elon Musk – one of the richest men in the world who may change transportation forever – smoked one of them jazz cigarettes on a comedian’s podcast, where he and host Joe Rogan talked about artificial intelligence conquering all human life.

Other than some fake outrage from the old guard, no one cared. Tesla’s stock is higher than ever, and Elon is still a renowned thought leader, interviewed on a wide variety of topics.

Granted, he does say extremely stupid stuff all the time, but since it’s harmless and he’s just genuinely being himself, the public mostly loves him. And so do his shareholders.

In 2020, thought leaders are people with real ideas who aren’t afraid to be themselves, kind of like Marc Benioff. I don’t know about you, but I would love to sit down with that guy, have a few beers, and talk candidly about how to fix the world’s problems.

Yes, of course Elon is invited, especially since I know how much he and I share a love for video games. It’s BYOB around here though, Elon. I’m not made of money.

Tl;Dr

If you want to craft a thought leader to garner media interviews, don’t craft them at all. Instead, start just by encouraging them to be themselves.

Encourage them to talk about the issues that are important to them, even if they have absolutely nothing to do with the business they’re in. Lastly, tell them not to be afraid to let their personality shine.

If they’re smart, genuine, and have unique ideas, they’ll be a hit. The new public values people, not corporate magnates.

Beating the Odds When Pitching Trade Show Media Interviews

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It sounds like a simple request: we’re going to be at such-and-such conference or event and we want to secure some media interviews while we’re there. It makes sense, since trade show media interviews have been a staple of public relations pretty much since Glogg launched the wheel at the first Prehistoric Transportation Expo.

The problem is the business and media worlds have changed quite a bit in the last 10 years, particularly in healthcare. Major trade shows such the HIMSS Global Health Conference and Exhibition have grown tremendously. In fact, before it was cancelled due to COVID-19 concerns, HIMSS20 was touting that it would have more than 1,300 exhibitors covering 1.2 million square feet of floor space. And they are not the only ones to experience this proportional growth.

In the meantime, the media world has been shrinking. Overall there are fewer reporters and fewer publications. Budget considerations mean that the remaining publications will be sending fewer reporters to cover conferences, and some may not send any at all – even for large conferences such as HIMSS. 

You can probably see where I’m headed. With so much competition for so few “prizes” the odds are really stacked against you. That’s why it’s important to be on top of your pitching game.

Here are a few suggestions to help you rise to the top of reporters’ must-see lists and secure more trade show media interviews once in-person conferences are a thing again.

First, be realistic

Back when I started at Amendola Communications, it was not unusual for us to target 7-9 media and analyst appointments for our clients at a major trade show such as HIMSS. That is no longer feasible.

The entire media list at a conference that size may have between 100 and 200 names on it. Of those, only a small percentage are likely to cover your company’s segment, and some of the people within that subset will be publishers who aren’t interested in what you’re selling but instead want to sell you on advertising or marketing with their publications.

If you’re lucky, maybe there are 10 names on that list that are appropriate and valuable for media interviews. It’s unlikely those 10 people only cover your niche, however, so there could be dozens of companies competing for their time.

They are also going to want to attend some of the educational sessions, or take part in other activities, so the time they have to devote to booth or media room interviews is actually fairly limited.

You are unlikely to capture the attention of all 10, so expecting a number even close to that range is simply unrealistic. A more practical number is 2-3. If you secure that many interviews with the right people these days you’re doing well.

At a smaller conference, there may only be 10 reporters (or fewer) attending, no matter what the advance media list says. If you can get even one of those 10 to interview your subject matter experts you’re doing well. That’s just the realities and economics of the media world today.

Building the pitch

Now that you know what you’re up against, and how competitive it really is, it’s time to start building the pitch.

If you’re going to be successful in rising to the top of the must-see list, you need to capture reporters attention. The easiest way NOT to do that is to talk about yourself.

If your pitch starts out “(OUR AWESOME COMPANY) has been in healthcare for 20 years. In that time we have helped dozens of hospitals and health systems (DO SOMETHING GENERIC, LIKE IMPROVE OUTCOMES AND LOWER COSTS) you’re going to wind up with a hard pass. No matter how many follow-up calls you make or how much you beat up your agency to get appointments.

There is nothing in that generic pitch that is interesting or urgent to the reporter. Remember that the first three letters in “news” are “new.”

To secure those trade show media interviews you have to present something rare and valuable, right up-front.

Offer a customer

The absolute gold is customer stories. Reporters always, always, always want to talk to customers. Did I say they ALWAYS want to do that?

If you have a customer to speak with, lead with that. Make it the major part of your pitch. You can also offer to hook them up with your SME while they’re there, but telling them they can speak to a customer who has used your product and produced quantifiable results with it moves you to the head of the class.

Talk about a new product or service

If you don’t have a customer to offer, second in line is the introduction of a new product or service. Not just an upgrade of your existing offering but a true innovation. If you can talk about an industry issue and explain how your solution addresses it in a way that has never been done before, you’re bound to capture some interest.

Lead with industry issues

What if you’re just going to be there with no customers and nothing new? Honestly, it’s going to be tough to secure any trade show media interviews. But you never know a reporter might have a hole or two to fill, or may already be a fan of your organization.

In that case, the best you can do is again start with an industry issue and then go into how you solve it versus starting with your company’s boilerplate or “About Us” from the website and then getting around to the problem you solve.

One other thing to keep in mind: although you may love and admire your CEO, unless he/she has an Elon Musk or Bill Gates level of celebrity is probably not that interesting to a reporter. Talk about an issue, then offer up the CEO as someone who can address the solution.

Try working relationships

One other thing you can try is working good, existing relationships with reporters. If you’ve worked with someone a few times in the past that person may be willing to at least do a “drive-by” an unscheduled stop when he/she has a few free moments.

While not as reliable as confirmed trade show media interviews you never know. The reporter may stumble across something interesting and spend some time checking it out.

Of course, if you don’t have any relationships already it might be a good time to speak with a PR agency that does. I can think of one in particular that has an outstanding reputation with reporters and editors in healthcare and health IT.

An agency with a large client roster will sometimes get opportunities not available to the general public, such as a reporter asking for a list of clients attending the conference so he/she can pick and choose the ones he/she wants to visit. That’s the fast track to a trade show media interviews because the reporter is depending on his/her relationship with the agency to lead him/her to the right clients.

No guarantees

Even with all of those tips there is still no guarantee you’ll get the trade show media interviews you desire. There’s a lot of hard work, and not a small amount of luck, that goes into it.

Still, these tips can help you increase your odds and make your own luck. And if you’d like that agency help, give us a call.