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Bringing A More Data-Driven Approach to PR Campaigns

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As the presidential election cycle heats up we are hearing more and more about how certain campaigns are making (and have made) imaginative use of data to help boost their candidates’ chances of success. A good example is a story I heard recently about the early stages of Michael Bloomberg’s now-abandoned campaign.

According to the story, the campaign did some research to determine where the 50-100 most influential TV political talking heads live. They then made an effort to place yard signs in those neighborhoods, and perhaps all along the pundits’ route to work, to make it look like there was an organic groundswell of support for the former mayor of New York City so they would talk about it.

Pretty clever if true, wouldn’t you say? What’s more significant is that it’s plausible.

We’ve all heard stories about campaigns using sophisticated analytics to micro-target ads on social media. They may have hundreds or thousands of data-driven variations designed specifically to push exactly the right buttons of the individual who sees those ads.

In other words, the ads I see may be very different than the ads you see or our neighbors see. But they are meaningful to each of us.

One area of integrated marketing that has typically been difficult to quantify in this way is public relations. This is due to the nature of PR itself.

When you see an ad on the Internet or TV, receive a marketing email or even get a piece of snail mail, there is usually a next step you can take. You can click on link (sometimes inadvertently, thereby dooming you to forever see messages that make your blood boil), heed the urgent yelling to “CALL NOW!!!,” text a five-digit number, etc.

With PR, however, that is usually not the case. To respond to an article that captures your interest you actually have to go out of your way (the horror!) to search for a company. Or at least type in a URL. Without an action, it’s difficult to get a read on just how effective the PR campaign has been in capturing the hearts and minds (and potentially the wallets) of your target audience.

Difficult, but not impossible. Earlier this year I wrote the blog post “Three Ways to Make Your PR Campaigns More Data-Driven” for the Forbes Agency Council. It offers some key insights not only into how to measure the effectiveness of your PR campaigns but also what to measure. (SPOILER ALERT: It’s not ad equivalency, which has always been one of the worst measures of the quality of PR.)

If you’d like to learn what those ways are, follow this mercifully shortened link to the original article:

http://bit.ly/2vSH0Nw

While PR may still not have the sophisticated analytics of the more advanced election campaigns, it has definitely come a long way in the last few years. Be sure you’re up on all the latest options so you can take advantage of them.

There are plenty of classes you can take. Or you can shortcut the process by letting a data-driven PR agency like Amendola Communications do it for you.

Interested? Send me an email or shoot me a text and we’ll help you make your campaign a winner.

The 5 Resolutions Common to PR and Marketing Professionals

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We are a few months into the new year and it’s that time when we begin to reevaluate the resolutions we originally set. Were we being overly optimistic? Are these goals still achievable? Do we restart again?

The New Year has always marked a great starting point for assessing the changes we want to make in our lives both personally and professionally. The personal goals seem to be easier to make while professional goals sometimes get shoved to the side.

With the fast-pace and pervasive changes that occur within public relations and marketing, it’s important that we as PR and marketing professionals set meaningful goals and track our success toward them throughout the year. In speaking with colleagues within this field, what are some of the common resolutions we set for ourselves?

1. Set a content strategy at the beginning of the year. Lofty, yes, I know. But as professionals responsible for content marketing and thought leadership, knowing what topics to focus on according to a set calendar greatly speeds the delivery and production of great thought leadership pieces, white papers, blogs, e-Books and many other content deliverables.

Aligning topics with the content calendars for relevant media publications is also critical to success. If you know a certain trade publication will focus on health for the month of February then aligning your content accordingly will not only make it easier for your teams to deliver. It will also make it more likely that it gets published so you can reap the rewards of utilizing the information in multiple outputs across multiple channels.

2. Use data to drive strategy. While marketing and communications was once a more ambiguous and subjective art form rather than a science, it is now becoming easier to track results of activities due to the introduction of technology. In fact, many companies now demand to see results such as the number of new leads, the click-thru rates, and share of voice.

And as PR and marketing professionals, we too should demand and want to see the results of our labor. Knowing what messaging works and why for which type of customer is key to delivering even better communications and campaigns moving forward. It benefits everyone when we “work smarter and not harder” and being informed about how our past activity has performed is an important step to achieving that.

3. Don’t make perfect the enemy of good.  This quote, often attributed to the French writer, Voltaire, really resonates with many in the PR and marketing profession. As writers and creators of content and design, there is often a pride that comes with a beautifully written piece, a new innovative spin on an overly discussed topic or a flawless pictorial of a convoluted concept.

After all, these are the moments we live for the times we get to deliver into the world a masterpiece that shows our years of schooling and experience. It’s times like these though that we must remember Voltaire’s words of wisdom for it is easy to get caught up in trying to make perfect what is already seen as great by many.

4. Read more but don’t get lost. As great PR, media relations and marketing professionals it’s often in our nature (and part of the job) to learn what’s going on in the world around us. We want and need to know what our competitors said in the New York Times yesterday or what topic is trending with our consumers/buyers.

While the expectations and deliverables can pile on us quickly, it’s nearly impossible to do our jobs (or do them well) without taking time out to understand the market, read what consumers are saying and stay ahead of the next big news story or product development. The caution here is that while reading and being aware of the industries we serve is critical to success, it can also consume hours and hours without realizing the time that’s gone by.

5. Find the best local coffee (or tea). The markets and the news never stop from east coast to west coast or one country to the next so there is always something going on and someone awake to report on it. As marketers and PR professionals we often are early to rise and are rarely without a pile of stories or new strategies to deliver. Finding the best caffeinated beverage, therefore, is key.

If you’ll be consuming it daily (or multiple times a day), then the taste is critical, but the cost must be reasonable as well. We’re marketers, we’re media relations you can’t fool us. We can write great thought leadership for the best coffee in town. We can create amazing brand awareness and even help you generate new leads and customers. Yes, we’ll work in trade for great coffee or tea.

Healthcare Tech Companies: Make News with Your Data

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Healthcare technology companies spend a lot of time urging providers and payers to become “data-driven.” But what about themselves? The fact is, most healthcare tech companies are sitting on goldmines of data that, given a little exploration, could produce intriguing and meaningful insights. In turn, these insights can become marketing and PR gold.

It’s not just analytics companies that have access to a lot of data. Any company that processes digital information in some fashion for its clients presumably has access to sizeable datasets. They are in a prime position to examine this data for patterns and trends.

A clearinghouse for medical claims, as one example, can spot trends in which claim types payers are more likely to deny, and for which reason. In another example, a company with care coordination technology can detect patterns about which health events and conditions require the most collaborative care.  And of course, analytics companies have access to any number of data insights.

Once these insights are in hand, how to package them? Here are a few ideas:

  • A graphical representation, such as a chart or infographic
  • Industry reports
  • Byline articles and blog posts
  • Press releases

Or bundle all of the above into a larger campaign, especially for those data insights that are sure to make industry waves.

Start by capturing the main data points into a graphical format, which you can brand with your logo. Flesh out these findings in an industry report, which you can announce is now available via a press release. Further market the industry report with social media posts of your graphics.

Many tech-enabled companies outside of healthcare already do this and get national news coverage for it.

So, how can marketing and PR departments get these data insights? The answer lies in understanding what kind of data your organization processes, and forging relationships with the stewards of this data. Even one initial project can show the success of these efforts if the findings reap media coverage or increased social media interaction. And success tends to beget more success.

CEOs can also make it part of the data steward job description to share interesting findings on a monthly or quarterly basis.

The point is to remember that data isn’t just an asset for the healthcare tech company’s customer. It’s of value to the healthcare tech company, too; especially for those inevitable times when news is slow. Rather than wait for a big event to promote, shake up the industry with some big findings and make some data-driven news of your own.