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COVID’s Impact On B2B Marketing And PR: Insights From Our Clients

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COVID-19’s impact on remote work, supply chains, and staffing has been well documented, but one area that hasn’t received much attention is the effect the pandemic has had on the marketing and public relations (PR) efforts of businesses. Insights gained from a survey of our clients’ 2022 B2B marketing and PR priorities show the pandemic is influencing several aspects of the marketing mix – from budgeting and brand awareness to lead generation and nurturing.

Building brand awareness is a primary challenge

We asked our clients to select their top three marketing and PR challenges from a list of nine commonly cited struggles. “Increasing brand awareness” topped the list, being selected as a top-three challenge by 67% of our customer base.

A contributing factor to this challenge may be ineffective use of marketing mediums. For example, the pandemic has caused many businesses to turn to social media for brand awareness, replacing more traditional branding outlets such as events and mass media. While this can be an effective strategy, it can also be risky. Leveraging social media for sociability’s sake won’t help build your brand. In addition to being engaging and compelling, social activity should closely align with your messaging and business objectives to reinforce brand consistency and drive results.

Thought leadership drives action

When asked what marketing and PR efforts would impact their success most in 2022, 53% of our clients responded with “participation in thought leadership opportunities,” topping other initiatives such as digital marketing (20%) and strategic planning (27%).

Research validates the importance of thought leadership to business success. According to data from Edelman, 55% of C-suite executives offered to provide their contact information to an organization after viewing thought leadership from the company, and 42 percent reached out to the organization to follow up on the material. In addition, nearly two-thirds of executives invited organizations to participate in a request for proposal after seeing its thought leadership.

With COVID, thought leadership is particularly sought after in healthcare. Businesses serving this space have an opportunity to gain mindshare and attract prospective customers by weighing in on pressing healthcare challenges and demonstrating how their solutions and services can address these issues. More on this topic can be found in our earlier blog, Why Thought Leadership Matters in Healthcare.

Leads stall at conversion phase

According to our clients, closing leads is their biggest marketing-related sales challenge. A convincing 53% of our clients said the bottom of the sales funnel (the Conversion & Purchasing phase) is where engagements frequently fizzle out.

A primary reason for this issue is an unbalanced mix of marketing messages and content. For example, many marketing efforts focus too heavily on the Awareness phase of the buyer’s journey (e.g. introducing specific pain points or problems, making prospects aware of potential solutions and associated benefits, etc.). Few businesses spend equal time and effort crafting strategies, messaging, and content for the downstream Evaluation and Conversion phases, resulting in leads stuck at the top of the sales funnel. More attention should be given to later phases of the buyer’s journey. Self-evaluation checklists, ROI calculators, and customer references/testimonials are examples of marketing pieces that can move buyers beyond Awareness and toward Conversion.

Lead generation takes priority

Even though brand awareness was identified as the most significant marketing/PR challenge, lead generation is the top marketing priority for 73% of our clients in 2022. COVID has placed new pressures on business sales efforts, causing many organizations to demand more leads to nurture in order to meet sales quotas.

B2B brands often treat brand-building and demand generation as two separate objectives with different budgets, but it is more effective to have one integrated approach through the whole marketing funnel. Considering branding and lead generation together leads to more consistent messaging and conversion success.

Events still viable marketing medium

When it comes to B2B marketing and PR outlets, COVID has likely had the biggest impact on events and trade shows, causing many to go virtual and others to be cancelled outright. You would think this disruption would sour business enthusiasm for industry events, but our clients indicate the opposite is true. In fact, 53% of our customers say they plan to budget more for events this year than they did before the pandemic.

In-person networking events have been sorely missed by healthcare vendors, who are eager to invest in and attend these conferences again in 2022. Prior to the pandemic, 24% of B2B marketing budgets were allocated to meetings, conferences, trade shows, and events, and there’s a good reason why. Meeting face-to-face sparks genuine, enduring connections. Events are where businesses often turn prospects into customers and customers into relationships and revenue.

It’s clear that COVID-19 has impacted traditional B2B marketing and PR approaches, particularly in the healthcare space. Adjusting to these changes requires a proactive strategy, a wider network of marketing content and channels, and an experienced partner to help you navigate unfamiliar terrain.

Why Thought Leadership Matters In Healthcare

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To be successful in business, you have to come up with a viable idea, develop it, bring it to market, and sell it to customers. That may be an oversimplified version of the formula but the basic principles are there: craft a product or service and then spend most of your time selling it far and wide.

As with so many things in healthcare, this process is more complicated than usual. Caring for patients is always the top priority but then there are also so many different stakeholders and revenue streams that muddle how a company should explore expansion.

Ultimately, healthcare executives are the guiding force that can bring an organization to the next level by embodying the mission statement, promoting value to the market, and winning over skeptics.

But in an era where the playing field is so flat, where new markets emerge only to experience a sudden rush of competitive saturation, companies have to stand out. The most obvious answer to an executive might be to rely on standard business strategies to address these challenges.

However, I would argue that the best way to differentiate yourself as a company and secure necessary industry credibility is to operate above the fray.Optics matter, so leaders must recognize that opportunities to interface with the media and stakeholders as a vendor-neutral voice of reason are an effective, proven way to better serve the business.

Casting yourself as an industry authority or subject matter expert pays dividends down the line because outsiders can look at you and realize you have more to say than simply reciting the same sales pitch over and over.

In the years I spent as a healthcare reporter, some of my most valuable contacts in the industry were accomplished executives that could speak to specific events or general trends in a vendor-neutral way.

Neither me nor my audience needed to know about how their RCM company was the best at streamlining the financial experience for patients or how their virtual care service was going to be the Holy Grail of care access. Quality journalists aren’t there to hand out superlatives or write puff pieces about executives and the companies that they run; rehashing a press release isn’t why reporters do what they do.

However, soliciting the opinions of healthcare’s movers and shakers never goes out of style. For example, if there’s a significant policy announcement affecting payers and I can get an insurance executive on the phone to talk about ramifications without reminding me that they were the first to offer certain benefits to members, then that’s a source I can reliably turn to again down the line.

Subtlety, rather than outright salesmanship, is the best way to position your organization for maximum opportunity.

Getting your name in print, on industry panels, or invited to deliver keynotes should always be the goal because then you build a natural rapport with the audiences you’re most seeking to connect with. Everybody wants what they say to have merit and thought leadership is the ideal exercise to make that happen.

Perhaps most importantly to note, you and your company don’t have to be the star of the story; you just have to be in the story.

Since the initial outbreak of COVID-19, healthcare innovation has enjoyed prime media coverage, the likes of which hadn’t been seen before. Whether it was telehealth, remote patient monitoring, or vaccine research, there were thousands of stories printed about fast-moving developments in an industry that has historically been averse to change.

In each of the stories that ran on television, in print media, or on podcasts, there were ample opportunities for leaders to chime in about the future of healthcare. Many participated, but I implore those who didn’t to reconsider their approach to promoting their brand.

If there’s an outlet or reporter asking to associate your name with a trending story or a noteworthy event, even one that likely will not give you the sole spotlight, you’re better off accepting that invitation because now you’re linked to it.

I know there’s a strong inclination to use any and every media appearance to preach the company’s gospel, but there’s an even stronger value in looking at the world from a 30,000-foot view. If you can step outside yourself and speak to topics that are not simply related to your company’s latest announcement, you will gain invaluable industry credibility and media contacts that will return to you without hesitation.

Thought leadership is not just a pie-in-the-sky buzzword for the most outgoing executives in healthcare, it’s a useful strategy to expand brand awareness that every leader and their communications teams should be pursuing if they haven’t done so already.

Clarify Health Solutions Selects Amendola Communications for Public Relations and Content Creation

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SCOTTSDALE, Ariz., February 14, 2017 Amendola Communications, a nationally recognized, award-winning healthcare and healthcare IT public relations and marketing agency, is pleased to announce that it has been selected as the agency of record for Clarify Health Solutions. Amendola will utilize a broad range of public relations and content services to promote Clarify Health’s belief that real-time care guidance powered by predictive analytics can orchestrate the far better healthcare journeys that we all deserve.

“Clarify Health’s mission is to improve healthcare and make a meaningful impact through our unique real-time care traffic control system,” said Jean Drouin, MD, CEO and co-founder of Clarify Health. “We searched for an agency that would serve as a partner and foster broad awareness and industry connections. Amendola shares our ambitions and has the knowledge and experience to help us reach our goals as we grow.”

Clarify Health has built a breakthrough digital care guidance system that seamlessly integrates powerful analytics, artificial intelligence, real-time patient navigation and smart workflows. Its analytics platform currently processes over 200 million records to illuminate the care and practices of over three million patients and a million physicians. Using AI to surface actionable insights and identify issues before they occur, Clarify supports clinicians and hospitals in delivering more precise and personalized care that is also more affordable. Clarify Health brings together committed and passionate colleagues with backgrounds in big data and AI engineering from financial services together with extensive clinical operations expertise.

Amendola will work with Clarify Health to increase brand awareness and thought leadership by delivering its core value proposition to target audiences, drawing on its deep industry knowledge and significant media relationships in healthcare IT. Amendola will also be responsible for delivering a range of content demonstrating the thought leadership and expertise of Clarify Health’s subject matter experts.

“Value-based care has broad implications for the healthcare industry and creates opportunities for companies that can execute on a vision to improve healthcare delivery,” said Jodi Amendola, CEO of Amendola Communications. “Our knowledge of the healthcare IT space and proven track record of elevating clients will be instrumental in helping Clarify Health reach its PR objectives. We are excited to work with their team.”

About Clarify Health
Clarify Health Solutions believes that patients and those who care for them deserve far better care. Clarify Health works to improve the lives of patients and their caregivers by delivering an innovative real-time care guidance platform that enables more satisfying, better outcome, higher value healthcare. The Clarify Health digital platform seamlessly integrates powerful analytics, artificial intelligence, real-time patient navigation and smart workflows to proactively guide patients and their caregivers through personalized care journeys. Providers and payers receive faster, more actionable insights to deliver more delightful care. Clarify Health brings together committed and passionate colleagues with backgrounds in big data and AI engineering from financial services together with extensive clinical operations expertise. For more information, please visit http://www.clarifyhealth.com.
About Amendola Communications
Amendola Communications is an award-winning national public relations, marketing communications, social media and content marketing firm. Named one of the best information technology (IT) PR firms in the nation four times by PRSourceCode, Amendola represents some of the best-known brands and groundbreaking startups in the healthcare and HIT industries. Amendola’s seasoned team of PR and marketing pros delivers strategic guidance and effective solutions to help organizations boost their reputation and drive market share. For more information about the PR industry’s “A Team,” visit www.acmarketingpr.com, and follow Amendola on Twitter and LinkedIn.
Media Contact | Marcia Rhodes | Ph: 480.664.8412, ext. 15 | mrhodes@ACMarketingPR.com