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Setting Up Your Website for Social Success

In the good old days of the Internet (we’re talking the 1990s here), clients grappled with the decision to jump on the newest marketing scheme the website. Advertising and PR agencies, as well as marketing directors, had widely divergent opinions about several components that are now taken for granted.

The conversation has gone from, “Do we really need a website?” to “How can we make our website better?”

I was on a marketing team that received a MAME Award for Best Website. (The Major Achievements in Merchandising Excellence golden trophy is to the homebuilding industry what the Oscar is to Hollywood.) My employer strolled into my office and said, “Did I mention you’re going to be the guest speaker on websites at today’s Homebuilder’s Association meeting? We leave in 20 minutes.” After the shock wore off, I must have delivered an intelligent lecture because many of the builders asked me to evaluate their websites.

What surprises me today is that many of the same problems I saw with sites in 2003 still exist. Sure, with WordPress and new design trends, the hot features of today are hero images, video and animation. But in the race to beef up data capture and content marketing, simple, everyday details can easily be overlooked. Vendors and publishers alike can up their game and make it easier for their audience to engage, sign up, download, interact and purchase.

Here are 6 key areas you should evaluate on your website to ensure maximum engagement:

Contact Information

You would think contact information would be a no-brainer. But when I’m wearing my research hat, nothing makes me yell “REALLY?!” faster than wasting time hunting down basic information. Your address and phone number should be easy to find. Your “Contact Us” link should be at the top or bottom of every page. If people can’t reach you when they have questions about your event or product, they will likely move on to the next vendor on their list. Don’t be coy. Give me your 411!

Company Directories

In this digital world, time zones abound and chances are someone out there is looking at your website when you are not open for business. There are pros and cons to both popular methods of people reaching you after hours: “Contact Us” forms and Company Directories.

A contact us form (which is what we have on our own company website) can be programmed one time and simply lives on your website. Visitors can, however, be frustrated if you create a pre-populated and mandatory dropdown-list. What if the reason for contacting you isn’t on that list?

My personal favorite is Company Directories such as the one at HIMSS. It’s easy to find their staff and there’s no question who does what. But, you must keep on top of it and update it often.

Monitoring

So, you’ve got an “info@” email address posted on your website. It’s better than nothing. But who reads your incoming message? More than one person? Do you respond to every inquiry?

Whether it’s someone asking a question or providing feedback, a simple follow-up lets your audience know you’re on the ball.

And please watch the automated replies. It’s great to receive a quick email referencing my trouble ticket number. But it doesn’t make a very good impression to acknowledge you received my email and will respond shortly, and then never get back to me.

Follow up. Every. Single. Time.

Tell me thank you, let me know you’ll consider my suggestion, or forward me to the person who can really help me. Don’t leave me in the dark.

Oh, and remember to redirect the routing of your website mail if you have a change in staff.

Testing

The team members monitoring your web mail inquiries and data capture alike will know the average number of contacts you receive per month. Any sudden drop in those numbers should be a red flag.

Minor updates in website programming, firewalls and email proxy servers can all wreak havoc on your incoming messages. Test your site from time to time. Send yourself an email from the website or fill out any forms to ensure everything is still running as it should.

Social Media Platforms

Are links to your social platforms elusive? Are they current?

I’ve taken over social media duties for many clients and I am dismayed when I discover they have a LinkedIn account but no way to reach it through their website.

If you have multiple channels, make sure website visitors can reach them. By the same token, if you haven’t tweeted since 2013, it might be best to remove the little blue bird until your account is more current.

Yes, websites can be expensive to program. But a laundry list of social media platforms adds an unnecessary degree of difficulty that makes it so much harder for visitors to engage. Our eyes are now trained to look for social graphics and a text list of Twitter and Facebook will be overlooked.

A much better example is to use the icons with which everyone is familiar. No questions here on how I can engage!

But let’s not get carried away. Mashable, gotta love you, but honestly, which Twitter handle do I use when I’m trying to share an article you published?

Social Media Sharing

Publications count on social media to increase readership of their articles. Even vendor websites add sharing buttons to the side of their blogs to encourage readers to engage. What surprises me is how often a pre-programmed post opens in my Twitter profile without basic information such as a Twitter handle.

When you set up your Share buttons, be sure the website plug-in of choice includes your Twitter handle. It’s a common mistake and simple to fix. Also, Twitter doesn’t include links in the character count, but it’s still nice to provide a bit.ly (or whatever service you use) so visitors can RT and comment.

Which is, after all, what engagement is all about. To wit, here are some great examples of engagement done right:

Forbes This site could really improve by adding their Twitter handle and a shortened link, but they get kudos for adding several options of “Tweet This” above the article. Readers will be quick to click that button and get the message out.

Becker’s Hospital Review Share any of their articles on Twitter and the post starts with “Reading @beckershr” followed by the article title and the link.

Health IT Outcomes Push the Tweet Share button and the post is auto-populated with the title of the article, a shortened link, and “via @HITOutcomes.”

Politico’s Morning eHealth Not only does the Share button have all the necessary bits, but the journalists Twitter handles are displayed for even further engagement.

Sometimes it’s the little things that matter. Not only are these suggestions relatively low-cost fixes, the attention to detail will elevate your website to social success.

What suggestions do you have for making websites more social? Please share them below.

VIDEO MARKETING: IF YOU”RE NOT DOING IT, YOU’RE MISSING OUT

Our own Matt Schlossberg was quoted in the article below, which originally ran on www.acefitness.org.

Written by Carrie Myers

“Everyone is doing it,” says Jimmy Craig, M.A., video marketing and viral expert and co-founder of MethodLoft, LCC, based in Boston, Mass.

What is Craig referring to? Put simply: video marketing.

“Video isn’t only great at connecting to and converting visitors,” Craig adds, “it can significantly boost your visibility online. Google displays blended search results, too, making it easier for businesses with video to get the coveted spots on the front page.”

Shawne Duperon, Ph.D., six-time EMMY-award winner and founder of Project: Forgive, agrees. “Video is the fastest and easiest way to create relationships in business. People do business with people they trust and like. Video is a medium that builds trust and likeability.”

Not quite convinced video is for you? According to James McQuivey of Forrester Research, the value of a one-minute video is equivalent to 1.8 million words. Here are a few more convincing facts compiled by Adelie Studios and Syndacast:

  • 70 percent of marketing professionals report that video converts leads into customers better than any other medium.
  • The average Internet user spends 88 percent more time on a website that include videos than on websites that do not contain videos.
  • Nearly two-thirds (64 percent) of consumers are more likely to buy a product after watching a video about it.
  • Featuring video on landing pages has been shown to increase conversions by 80 percent.
  • If a video lasts one minute or less, 59 percent of viewers will watch it all the way to completion.
  • Only 24 percent of brands are using online video to market to consumers.
  • Using the word “video” in an email subject line boosts open rates by 19 percent and click-through rates by 65 percent and reduces unsubscribe rates by 26 percent.
  • Business-to-business and business-to-consumers marketers both say video is among the top three most effective social media marketing tactics.
  • 52 percent of marketers believe that video is the content format with the highestreturn on investment.
  • By 2017, 74 percent of all Internet traffic is predicted to be video.
  • 69 percent of smartphone users say videos are a perfect solution for smartphone viewing, as it offers a quick way for consumers to grasp an overview of a product.
  • Three out of four brand marketers and ad agency executives expect original digital programming to become just as important as television programming within the next 3 to 5 years.

PUTTING YOUR FEARS TO REST

I know what you’re thinking. You don’t have the budget to produce videos. Or you can’t stand the way you look on video or the sound of your voice. Or perhaps you feel you’re not enough of an expert to be on video.

Let me put your fears to rest. First, you do not need a Hollywood budget to create videos that will market and promote your business, skills or products. In fact, says Duperon, “your phone is perfect, especially if you’re doing little one-minute video blogs with tips.”

“The bottom line for health and fitness clients are client results,” explains Scott Sobel, president of Media and Communications Strategies, based in Washington, D.C. “You don’t necessarily need to dress up those kinds of videos. As a matter of fact, demonstration and testimonial videos that appear to have been shot by a home user demonstrate honesty and simplicity of method. You see what you get.”

“High-quality equipment is surprisingly affordable today,” adds Craig. “Even smartphones have incredible video cameras now, too. I think that the most overlooked piece of equipment is a reliable audio recorder. If you’re working with little-to-no budget, at least pick up a cheap wired lavalier (lav) microphone, because most on-device audio recording capabilities are severely lacking. You might be surprised how much quality audio will improve a video.”

Don’t have a website to upload video to? Our experts overwhelmingly suggested YouTube as one of the best platforms for video marketing. Matt Schossberg, senior account and content director for Amendola Communications in Scottsdale, Ariz, recommends integrating your YouTube account with your other social media channels to get the biggest bang from your video time and buck.

As an example of this big bang, Duperone says, “You can start a channel on YouTube and repurpose your videos to share on your social media. When I post a video on our Facebook page, it’s getting shared up to 15,000 times. It’s deeply impacting my business.”

According to YouTube’s own statistics:

  • YouTube has more than a billion users, which is almost a third of all people on the Internet. Every day, people watch hundreds of millions of hours of YouTube videos and generate billions of views.
  • Each year for the past two years, the number of people watching YouTube each day has increased by 40 percent and the number of hours people spend watching videos on YouTube has increased by 60 percent.

THE NUTS AND BOLTS

As far as lighting and make-up go, keep it as natural as possible, suggests Schlossberg. “Unless you have a budget and expertise, try to use natural lighting. Avoid fluorescent lights or spotlights that shine directly down over your head.”

If you’re a man with a shiny face, Schlossberg recommends splashing some water on your face and drying it off or do a light dusting of translucent powder. “For women, their normal amount of make-up usually works fine.”

Try to make sure there are no shadows on your face, points out Duperon. “If your face is hard to see, it actually has the opposite impact of trust. You literally appear shady and untrustworthy!”

Duperon also suggests keeping your eyes steady and your chin down some. “People have a tendency to raise their chin and it will come across as arrogant,” she says. “People tend not to buy from a person who feels arrogant. It’s actually an act of vulnerability to keep your chin down, similar to how TV news anchors are trained.”

Keep it short and simple. “Keep the topic high level and the message succinct,” recommends Schlossberg.

“Ideally, keep your video under a minute,” Duperon advises. “Research shows more than 50 percent of the audience leaves after 10 seconds. When someone starts watching your 60-second [or shorter] video, they tend to stay with you and the video, because the time investment is so little. Think about how many times you dropped out of a video that says it’s three minutes or longer.”

Lastly, make it personal and speak directly to your audience. “When talking on-camera, talk to one person, just as though you were at [a coffee shop], says Duperon, and use the word you.

If you still feel a little skittish at the idea of going on video, here are a few final words of wisdom from Duperon:

“Dance in the discomfort! For newbies, it takes some getting used to [performing on video]. That’s normal. The more conversational you are and the more authentic, the better. Perfection is overrated. You don’t have to do it perfectly. My motto is that 80 percent is good enough.”

Amendola Unveils Redesigned Website and Thought Leadership Blog

Amendola Communications, a nationally recognized, award-winning public relations, content creation and marketing firm specializing in healthcare and health information technology (HIT), has redesigned its website to create an immediately meaningful experience for visitors. Along with information about Amendola’s services and capabilities, the new site showcases the agency’s broad portfolio of successful client campaigns, plus incisive, insider advice for healthcare and technology organizations seeking to effectively communicate their message.

Following website best practices, Amendola’s new site emphasizes visual impact over text-heavy content, and features distinctive graphics and a color palette of rich ambers and other desert hues in a nod to Amendola’s Arizona headquarters.

Thought leadership advice from PR and marketing veterans

Just in time for HIMSS, Amendola’s free guide “Hacking HIMSS: Your Guide to Conquering the Annual Conference & Exhibition” and free eBooklet “Can I Quote You On That? Becoming a Media Interview Rock Star” are both available for download at the new website. Additionally, the new site includes a weekly blog from Amendola’s team of public relations and marketing veterans on all topics related to delivering an effective message in the healthcare and healthcare technology arena.

A platform for agency’s client work

An experienced agency, Amendola has a long track record of success and a portfolio of referenceable client work to prove it. The new site includes a prestigious collection of Amendola’s PR, marketing and creative work for clients like Health Catalyst, The Joint, Greater New Orleans Health Information Exchange, Bernouilli, Recondo and many others. A library of case studies outlining Amendola’s successful campaigns for public relations, marketing, content marketing, social media and strategic counseling initiatives is also on the new site.

“Every facet of Amendola’s redesigned website was created with the visitor in mind, from the eye-pleasing layout to easy access to samples of our work and a blog that answers the questions we most consistently hear from clients and the industry-at-large,” stated Jodi Amendola, CEO of Amendola Communications.

Visit Amendola’s new website at www.acmarketingpr.com.

About Amendola Communications

Amendola Communications is an award-winning national public relations, marketing communications, social media and content marketing firm. Named one of the best information technology (IT) PR firms in the nation for times by PRSourceCode, Amendola represents some of the best-known brands and groundbreaking startups in the healthcare and HIT industries. Amendola’s seasoned team of PR and marketing pros delivers strategic guidance and effective solutions to help organizations boost their reputation and drive market share. For more information about the PR industry’s A Team, visit www.acmarketingpr.com, and follow Amendola on Twitter, LinkedIn and Facebook.

Media Contact:

Marcia Rhodes, Regional Managing Director | (480) 664-8412, ext. 15 |Amrhodes@acmarketingpr.com

Amendola Communications Adds Cal INDEX, Greater New Orleans Health Information Exchange to Client Roster

Amendola selected for broad HIE experience and expertise

Amendola Communications, a nationally recognized and award-winning public relations, content creation and marketing communications firm specializing in healthcare and health information technology (HIT), has added two health information exchanges to its client roster. Amendola recently developed and implemented a new website for the Greater New Orleans Health Information Exchange (GNOHIE), an organization dedicated to improving care and reducing costs by facilitating the secure exchange of patient data. In addition, Amendola signed a PR agreement with the California Integrated Data Exchange (Cal INDEX), an independent, nonprofit organization that is developing a statewide health information exchange (HIE) with clinical data from healthcare providers and health insurers combined into a single longitudinal patient record.

“This is the fourth opportunity I had to select and work with the team at Amendola. Their focus and knowledge in the healthcare vertical has exceeded my needs at each company I’ve worked,” said Doug Hart, Vice President of Marketing and Business Development, Cal INDEX. “That’s why I was eager to work with them again. I know they will succeed in differentiating our combination of clinical and claims data to provide a more comprehensive patient view.”

“We are very pleased with our new website and its ability to effectively communicate our mission,” stated Clayton Williams, executive director of The Partnership for Achieving Total Health (PATH), the supporting organization that manages the services and operations of the GNOHIE. “From the beginning, Amendola understood the need for creating a highly efficient and user-friendly site that would continue to meet our needs in the future. We couldn’t have chosen a more knowledgeable partner to work with and are very pleased with the outcome.”

“It is a pleasure to team with organizations like Cal INDEX and the GNOHIE that are working hard to improve the health of their communities,” said Jodi Amendola, CEO of Amendola Communications. “We are immensely proud that our experience and strategic guidance can be leveraged by organizations focused on addressing interoperability challenges to enable better outcomes.”

Amendola designs and develops websites and other capabilities for HIEs of all sizes such as the statewide Arizona Health-e Connection where Amendola led full-scale branding, PR and integrated consumer marketing campaigns that included website development, messaging, targeted advertising, media relations, marketing collateral, leveraging social media, e-mail outreach and videos. According to Tom Reavis, director of marketing and communications, “Amendola Communications generated 10 million impressions for our consumer campaign in just over one month and exceeded all our expectations for educating and persuading consumers to take advantage of the benefits of enabling their health information to be shared in a secure environment. Plus their overall knowledge of the healthcare delivery system and health information technology (HIT) were a significant bonus.”

Amendola also developed a community-wide education and awareness campaign to convince consumers to “opt in” to sharing their health information through the San Diego Health Connect HIE. Amendola accomplished this by developing and designing a new website, logo and other elements of a comprehensive brand identity while simultaneously enhancing their social media presence. Executive Director Dan Chavez stated that “Amendola Communications” efforts greatly accelerated awareness about and participation in the organization’s information sharing that is helping to improve the quality and cost of their local healthcare system.”

About the Greater New Orleans Health Information Exchange

As a not-for-profit organization, the sole purpose of the GNOHIE is to advance the Institute for Healthcare Improvement Triple Aim for the New Orleans community. Focused on improving the patient experience, improving the health of populations, and reducing the cost of healthcare, the GNOHIE was developed as part of the Crescent City Beacon Community and is currently managed by The Partnership for Achieving Total Health, a 509(a)(3) supporting organization of the statewide nonprofit organization Louisiana Public Health Institute.

About Cal INDEX

California Integrated Data Exchange (Cal INDEX) is an independent, nonprofit organization that is developing a statewide, next-generation health information exchange (HIE). This unique comprehensive collection of electronic patient records includes clinical data from healthcare providers and health insurers combined into a single longitudinal patient record (LPR). Cal INDEX provides the underlying data and technology platform to provide real-time access. The goal of Cal INDEX is to improve quality of care by providing clinicians with a unified statewide source of integrated patient information, improve efficiencies and coordination of care and reduce the cost of healthcare. Cal INDEX was founded through seed funding from Blue Shield of California and Anthem Blue Cross. For more information, visit www.calindex.org.

About Amendola Communications

Amendola Communications is an award-winning national public relations, marketing communications, social media and content marketing firm. Named one of the best information technology (IT) PR firms in the nation by PRSourceCode for four years running, Amendola represents some of the best-known brands and groundbreaking startups in the healthcare and healthcare IT industries. Amendola’s seasoned team of PR and marketing pros delivers strategic guidance and effective solutions to help organizations boost their reputation and drive market share. For more information about the PR industry’s “A Team,” visit www.acmarketingpr.com, and follow Amendola on Twitter, LinkedIn and Facebook.

Media Contact: Marcia Rhodes, Regional Managing Director Amendola Communications 480-664-8412, ext. 15 mrhodes@ACmarketingPR.com