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Employee Brand Advocacy: Why Your Brand Needs It & 3 Steps To Get Started

Brand advocacy is not a new idea, but many brands are still lacking the momentum behind it. As we move into 2023, brand advocacy should be a vital part of your marketing strategy. In fact, according to Edelman Trust Barometer, employee advocacy-related leads converted seven times more often than other types of leads.

At Amendola, we recently had an employee contest to incentive staff to invite friends to “follow” our company page on LinkedIn. This simple, short, three-week campaign proved to be effective and resulted in a 33% increase to our LinkedIn engagements and a net follower growth of 850%. If this alone isn’t enough reason to jump on the employee advocacy band wagon, here are a few more stats that might convince you:

Many of us have heard the Richard Branson phrase, “Take care of your employees, they will take care of your clients.” When you have employees who are passionate about the company they work for, it’s obvious to outsiders, especially when the employees are active on social media. Organizations in that position have a large, targeted audience that could and should be leveraged.

Your social media and PR strategy should be intertwined, as should your approach to brand advocacy. As you are planning for 2023, find ways to leverage your employees’ networks as part of your marketing efforts. LinkedIn is uniquely positioned for B2B, has a large reach and is a great place to post and find thought leadership. Here are three easy steps to jump-start your efforts, get your employees set up and engaged (or re-engaged) on LinkedIn, and build or amplify your brand.

1: Encourage your employees do a LinkedIn makeover: Provide them with a correctly sized company branded cover photo that they can add to their profile (and make sure to provide updated images if you have a campaign you’re promoting.) Advise them to update their current job to reflect where they work, if they haven’t already. Suggest that they share details about what they do in their current position in the about section – or go one step further and provide them a few options for suggested copy to help get the creative juices flowing.

2: Kick off your advocacy campaign with a contest: Implementing a simple contest, such as sharing company posts, is more likely to get participation than a complicated multi-step process. As employees share posts with their own networks, the company’s posts will become visible in their newsfeeds and attract new views – and it’s likely than many of these new viewers are your target audience. To drive success, don’t forget to offer your employees a worthwhile prize!

3: Make it part of your marketing workflow: Share media hits, important news, and brand posts with staff with a simple link to the LinkedIn post. Alternatively, provide them with recommended copy they can post if they reshare a post. Take it one step further and ask them to “comment” on posts to move them up in the news feed. For any of your company thought leaders with larger, more targeted audiences, this should be a standard workflow any time you have a media hit or a post you’d like amplified.

Encouraging your thought leaders to be active on social can lead to an additional benefit: potential media interviews. Often reporters will search social media to identify thought leaders for interviews. Having an active and updated social media presence provides another layer of credibility for your thought leaders and brand.

The benefits of employee brand advocacy go far beyond boosting your marketing efforts. If you’ve tried to recruit in the last few years, you know just how valuable it is to retain talent. Having engaged employees is known to boost company culture, which leads to happier and more productive employees, and increased talent retention.

Have you started an employee brand advocacy program? If not, make it part of your 2023 plan and watch your social media channels grow.

The HIMSS Networking Advice I Wish I Would Have Had Two Decades Ago

With HIMSS19 right around the corner, my team and I are excited about networking with current and prospective clients, reconnecting with old friends and colleagues, and facilitating meetings with the best healthcare and health IT media and analysts in the business.

Even though HIMSS is a few days long, sometimes it seems like there aren’t enough hours in each day to accomplish everything you need and want to get done. With about 20 HIMSS annual meetings under my belt, I’ve learned a few networking strategies along the way to get the most marketing ROI possible from the time we all invest.

Whether you’re taking part in HIMSS19 as a vendor/exhibitor or individual attendee, here are some tips to make the most of your HIMSS networking opportunities:

Face time

Even if you’re tired after a long day of meetings, be sure to take advantage of the many face-to-face networking events at HIMSS. Meeting with other health IT execs in a more informal setting is a great way to make personal connections which in turn can become strong business relationships.

Pro tip: Find common ground and talk about something interesting or fun related to the show.

Pitch perfect

Whether you’re meeting contacts on the exhibit hall floor, in your company’s booth, or at a networking event, remember that there’s a fine line between promoting yourself and being overly self-promotional.

One way to talk about your organization is to come prepared with a well-honed elevator pitch. This is a two- to three-sentence description of your company that’s simple, easy to understand, and memorable. Don’t get bogged down in jargon and technical specs. Explain your product or service in laymen’s terms.

At our agency, every elevator pitch must pass the “Connie’s mother’s test.” In other words, if you explained your story to your friend’s mother or neighbor would they understand it? If not, you probably need to modify it.

If you’re an executive who’s meeting with media and analysts, that’s good advice for those situations, too. Talk to them just as you would anyone else you meet at the show. Be friendly, be yourself, and don’t be overly self-promotional. You want to position yourself as an industry thought leader, which means that sometimes the conversation will turn toward wider industry trends rather than specific solutions.

Pro tip: If you serve multiple client bases that use your products and services in different ways, come armed with an elevator pitch for each. They need not be completely different, but should speak to the pain points of the person you’re talking to.

The social network

Although you shouldn’t ignore social media platforms such as LinkedIn, Facebook and Instagram, you’ll likely get the most exposure by engaging with other attendees on Twitter. If you want to establish yourself as a thought leader, I suggest living tweeting from the show. A simple comment on what you learned about a session, or something interesting you saw or heard on the show floor makes for good fodder.

If you want to tweet but you’re on a tight schedule, one tactic is to retweet influencers such as the HIMSS Social Media Ambassadors and trade media with a heavy presence at the show. Also consider engaging with anyone who is effectively using the conference hashtag #HIMSS19, as well as any of the other official HIMSS19 hashtags such as #Aim2Innovate, #ChampionsOfHealth, #Connect2Health, #EmpowerHIT, #Engage4Health, #HITworks, #PopHealthIT and #WomenInHIT. (When you look at the conference hashtag feeds, be sure the list is sorted by “top” rather than “most recent” to filter out some of the noise.)

You should always be authentic, and it’s great to choose tweets that resonate with your own brand. But it’s okay to retweet something interesting or funny even if it isn’t 100 percent “on message.” In fact, many attendees scroll right by posts from vendors that only tweet their sales pitch and booth number. Of course, you should post links to your own blog posts, company announcements, events and promotions. But it’s always better to join a conversation rather than trying to dominate it.

You may want to also consider taking a team approach to your conference tweets. Platforms such as TweetDeck make it easy to post from multiple accounts at once, including your personal account and those of your team members as well as your official company account. This is a great time to follow new influencers and to engage with them to get likes, retweets and (hopefully) new followers.

Pro tip: If you have a few extra moments, you can personalize a retweet by choosing “quote tweet” and adding a brief comment to make it stand out even more.

Go beyond the big show

Trade shows are a fantastic opportunity to connect with potential clients and business partners as well as analysts and the media, but if you fail to follow up, you’ve missed a key opportunity.

Too often, attendees collect business cards, only to toss them in a drawer once they get home. You can use an app that turns cell phone snaps of business cards into text files or make photocopies of them. Send those to your marketing team so they can add them into your prospect list, and don’t forget to connect on LinkedIn.

Pro tip: Write some details about the person you met on the back of their business cards as soon as you can, so you have context when you follow up.

Remember to have fun

Any large conference can be busy and overwhelming. Planning ahead will help, whether it’s deciding which network events to attend, having the official conference social hashtags at your fingertips, or making plans to meet long-distance contacts for a quick cup of coffee.

I’m looking forward to the show and hope to see many familiar and new faces in Orlando! Here’s to a great HIMSS!