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Amendola Appoints Seasoned Communications and Public Relations Leader Jennifer Cohen as Senior Account Director

SCOTTSDALE, Ariz., April 2, 2019Amendola, a nationally recognized, award-winning healthcare and healthcare technology public relations and marketing agency, announced today that Jennifer Cohen has joined the agency as senior account director. Cohen will create and manage client programs and initiatives, provide strategic counsel, and represent the agency’s healthcare/healthcare IT clients in front of media and digital influencers.

Jenn Cohen

Cohen brings to the agency nearly 15 years of experience building, managing and executing marketing, communication and PR programs. Having worked for companies such as Change Healthcare and NextGen Healthcare, Cohen has a wealth of experience leading high-performing teams; building and executing strategic communications and marketing programs; and leveraging PR and innovative digital strategies to transform and protect her clients’ brands.

Most recently Cohen held the role of corporate communications director for NextGen Healthcare, where she served as a C-suite advisor, guiding the executive leadership team through a brand transformation and two strategic acquisitions. Additionally, she led employee and client communications, public and media relations, and investor relations, ensuring relevant and consistent communications to both internal and external stakeholders.

Prior to NextGen Healthcare, Cohen served as director of strategic product marketing and communications for Change Healthcare, one of the largest independent healthcare IT companies in the United States, servicing customers across the entire care continuum.

“Jenn brings a rich portfolio of skills and relevant experience developing comprehensive marketing, communication and PR strategies for companies of all sizes,” said the agency’s CEO Jodi Amendola. “Her deep understanding of the healthcare/HIT landscape and extensive experience leading M&A strategies will bring additional capabilities to the robust and diverse Amendola PR and marketing team.”Cohen holds a bachelor of arts degree in journalism and strategic media planning from Arizona State University.

Media Contact: Marcia Rhodes, 480.664.8412, ext. 15, mrhodes@ACmarketingPR.com

Central Logic Engages Amendola for Strategic PR and Marketing Strategy and Services

Healthcare agency to build thought leadership and share of voice for transfer center solutions company

SCOTTSDALE, Ariz., March 19, 2019 – Amendola, a nationally recognized, award-winning healthcare and technology public relations and marketing firm, announced today that Central Logic has engaged the agency to provide strategic PR and marketing communications services.

Central Logic, based in Salt Lake City, Utah, is a leader in transfer center technology solutions. Its data-driven transfer center platform ensures patients get access to the right care without delay.

Central Logic CEO Angie Franks noted that the company’s people and products are key to the success of the transfer centers it works with. “The Amendola team understands not only our communications objectives, but also our commitment to driving better clinical outcomes for patients and delivering a financial ROI for our clients. We’re excited to work with them to spread that message.”

“Central Logic has an experienced leadership team with both business acumen and a deep appreciation of the challenges that providers and referring physicians face, especially when it comes to timely, safe and efficient patient transfers,” said agency CEO Jodi Amendola. “Increasing their share of voice in healthcare through thought leadership, content development and media placements isn’t just a PR win for Central Logic, it’s a win for all of the hospital and health system leaders who can learn from them.”

Amendola will create a comprehensive media relations plan that will include securing media placements to showcase the results Central Logic’s partnerships drive. A multi-pronged communications approach will include press releases and media pitches, contributed content, speaking engagements and awards to position the team as subject matter experts and thought leaders. In addition, Amendola will assist with videos and marketing activities to help with lead generation and sales enablement.

About Central Logic

For health systems, managing patient transfers is a life-saving endeavor. Central Logic is a pioneer in the space and was founded solely to support this mission. Our flexible, purpose-built solutions provide superior real-time visibility and unmatched business intelligence to optimize the operations of health system patient flow command centers. Clients count on Central Logic to deliver strong growth, find new ways to improve patient outcomes and make their operations more effective, today and into the future. Based in Utah, Central Logic is an industry leader with a 96% customer retention rate working to get patients the right care, at the right place, without delay. For more information, visit www.centrallogic.com.

Media Contact:

Marcia Rhodes
Amendola Communications
480.664.8412 ext. 15
mrhodes@acmarketingpr.com

 

Why Sales Is Content Marketing’s Best Friend

Why Sales Is Content Marketing’s Best Friend (and the Importance of Being a Good Buddy)

If you’re a content marketing professional who is anything like me, I feel for you. But let’s set that aside for the moment.

If you’re a content marketer, you might be overlooking one of the best sources of intel regarding how your target audience talks and—just as important—how they don’t talk.

Here’s the thing, good people: Search data can be instructive. It can also be misleading. At the very least, it needs to be gut-checked against the experience of the experts who continuously interact with, and listen closely to, the decision makers and influencers your company needs to reach. Who are these mysterious experts?

Your company’s sales force.

Look to your left. Look to your right. One of those people might be a salesperson.

To forge a good working relationship with salespeople around content marketing, you have to remember that the demands on their time are already quite high, their leadership is understandably protective of their attention, and in some cases their insights and best ideas were previously hoovered up to create resources or wins for which they didn’t receive any real credit.

So it’s critical to be a conscientious colleague. Put yourself in their shoes and approach working with them as a two-way street, rather than a one-way value-extraction operation.

The glorious benefits of working with salespeople

Let’s look at a simple example from the world of revenue cycle management (RCM).

Imagine you work for a company that sells software and hardware solutions designed to help providers accept and process patient payments, verify patient insurance and coverage details, and estimate patients’ financial obligation before they receive care.

Further imagine that your company has two sales teams—one focused on small and medium-sized outpatient facilities, and one focused on large hospitals and health systems.  Finally, imagine that you, the snazzily dressed content marketer, need to develop content that helps generate quality leads for both teams.

Step one is understanding the same messaging won’t necessarily work for all audiences. Step two is making sure you gut-check the messaging and language you do use with the salespeople who talk to those audiences every day, and pick their brain for what makes the relevant decision makers perk up their ears. Doing so will ensure you don’t mix messaging when it needs to be segmented, and that you don’t waste time segmenting your messaging where it doesn’t need to occur.

For small and medium-sized providers, topics and terms related to the above example might include “front office,” “patient payments,” or “patient collections.”

But an executive at a health system might see those same terms and think, “this content isn’t really intended for me.” Why? Because their ears and eyes are more attuned to terms such as “patient financial services” (PFS), “patient access,” and “patient financial responsibility.” In addition, they might hear/read “patient collections” as an outsourcing service, rather than a function conducted in-house as part of PFS.

That’s the kind of real-world insight you gain from working with your salespeople. And when you have it, you not only have the ammo needed to self-optimize your content marketing work product—you also have grounded insight that can inform your paid search and advertising, your booth materials, keyword research, direct mail campaigns, and all other marketing activities that involve copy in one capacity or another.

Pull up a chair and stay awhile

As I mentioned above, to truly harness the power of your sales team’s insight, you have to step up with respect. Here are a few suggested best practices based on my experience of getting it wrong and getting it less wrong:

Don’t schedule a stupid meeting. Examples of stupid meetings include:

  • Any meeting that takes place during that salesperson’s most critical or productive selling hours. (Ask them what day/time is best.)
  • Any meeting that cuts into their time at the end of the month or end of the quarter.
  • A meeting in which you give a lengthy presentation or introduce yet another spreadsheet where they’re supposed to do or track something.
  • A meeting scheduled based on assumed interest or assumed uniform interest. Talk to the sales managers a little first; they’ll know who to connect you to.

Ask if it’s OK to just kind of hang out and work on your own stuff while you absorb what they’re saying to prospects, upsell clients, and each other. Not everyone is comfortable with this approach, and not every office setup is conducive to it, but pulling up a chair and being a fly on the wall (or wherever the chair is) is a great way to gain insight and generate new content ideas. Even better, it cuts down on the additional demands you’re placing on sales folks’ time and attention.

Snacks never hurt nobody. You’re a guest in their world. Bring some good coffee, some quality cookies, a bag of dang fine tangelos—whatever floats your bobber. If you really, really have to schedule a stupid meeting, spring for lunch. These are gestures of respect, but they’re also a helpful way to get and keep the conversation going. Based on careful research, I can tell you it’s called breaking bread for a reason.

Look for ways to help them. Whether it’s copy-editing a high-profile email, showing them a Microsoft Word or Google Docs trick, or helping them navigate a byzantine content management system, there are countless ways your skills can turn the hangout into a more equitable exchange.

Celebrate and reward. Make sure their bosses (and, as appropriate, their bosses’ bosses) are aware of the their extra effort and contributions—after you demonstrate qualitative and/or quantitative improvement.

Summing up: Snacks are key, content is king

Pair this approach with an overall sound marketing and PR strategy, and your prospect audience(s) will experience a seamless content funnel that feels almost perfectly tailored to their interests—one that makes them want to learn more.

Amendola Communications Adds Content Marketer and Healthcare IT Specialist as Senior Writer

SCOTTSDALE, ARIZ. – March 12, 2019Amendola Communications, a nationally recognized, award-winning healthcare and healthcare technology public relations and marketing agency, announced today that Louie Holwerk has joined the agency as Senior Writer. An award-winning healthcare IT writer and content marketer, Holwerk will create a wide variety of PR and marketing materials for the agency’s healthcare/healthcare IT clients.

Holwerk’s specializations include revenue cycle management (RCM), healthcare predictive analytics, and industry and regulatory trends through the lens of how they impact providers, patients, and communities. Prior to joining Amendola, he led the strategic messaging, PR writing, and content marketing efforts at ZirMed, which subsequently merged with Navicure to form Waystar.

In addition to his healthcare IT experience, Holwerk held key communications roles at Groupon during its meteoric growth, and successfully steered strategic sales communications as the company shifted from an email- to a search-driven business. Most recently, he provided consulting services to early-stage startups as well as industrial manufacturing and specialty RCM firms. He began his career as a freelance writing and visual arts professional.

Agency CEO Jodi Amendola said: “Louie’s strong background in content marketing is the perfect complement to his health IT knowledgebase. Increasingly, our clients look to us to assist them in optimizing their content performance and marketing funnel while also conducting strategic, impactful PR activities. We’re excited to have him on board as part of the A-Team.”

“Having worked with Amendola on the client side, I’m thrilled to be joining a team of world-class marketing and PR professionals,” Holwerk said. “I’m also looking forward to working with Amendola’s clients—they’re changing the game in healthcare, and contributing to their storytelling and content-marketing efforts is a true honor.”

Holwerk holds a B.S. in Journalism from the University of Wisconsin-Madison, where he also earned certificates in Folklore and Creative Writing. He holds an MFA in Writing from the School of the Art Institute of Chicago.

Media Contact: Marcia Rhodes | 480.664.8412 x 15 | mrhodes@acmarketingpr.com

 

 

AMENDOLA COMMUNICATIONS APPOINTS MEGAN SMITH AS SENIOR ACCOUNT DIRECTOR

Specialist in integrated communications and digital strategies joins award-winning healthcare PR team

SCOTTSDALE, Ariz., Nov.  27, 2018 – Amendola Communications, a nationally recognized, award-winning healthcare and technology public relations and marketing agency, today announced that Megan Smith has joined the agency as senior account director.

Megan H. Smith

Smith joins Amendola with more than a decade of public relations, marketing and account management experience in healthcare, technology and ecommerce. During her career, Smith has held increasingly responsible positions with Edelman and Dodge Communications, where she helped companies build and execute strategic communications and marketing programs, leveraging traditional PR, marketing communications and digital strategies to evolve, promote and protect her clients’ brands.

Most recently, Smith served as the Director of Client Services and ecommerce for EYStudios, a specialty ecommerce web design and development firm. In this role, she helped build relationships with more than 25 clients and provided counsel on how to grow their business through increasing traffic and improving conversions as well as content marketing.

“Megan brings a remarkable skillset and history of success in integrated communications campaigns and digital strategies to her role as senior account director,” said Jodi Amendola, CEO of Amendola Communications. “Her in-depth experience, proven creativity, and reputation for exceptional client relations will help ensure that our clients receive strategic guidance along the best path to continued growth.”

Smith holds an MBA in Marketing from Georgia State University and a bachelor’s degree in Public Relations from the University of Georgia.

Media Contact:
Marcia Rhodes
Amendola Communications
480.664.8412 ext. 15
mrhodes@acmarketingpr.com

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Thought leadership or not?

Thought leadership or not?

One of the trickiest jobs of a PR professional consists of guiding corporate executives to the proper mix of marketing and thought leadership in various types of writing.

The easy part, relatively speaking, is persuading them that if they insist on promoting their product directly in a bylined article, it won’t be published. In case they have any doubts, you can just suggest that they take a look at the publication online and see if any of its articles are marketing-oriented.

On the other hand, by its nature a case study or a press release is strictly promotional. Readers expect that the story will focus on a product or a business deal and that it will be structured to make the company and the product look as good as possible.

But the boundaries are much more porous when it comes to white papers, sometimes known as position papers.  Over the years, I’ve worked for clients who have had many different ideas about what such papers should be.

Ultimately, of course, they all wanted to sell their products. But only some executives grasp the concept of a truly effective white paper: It should draw in readers with a point of view about an industry trend and promote the company’s product indirectly by showing the need for it.

The rest want me to blatantly list the advantages of their product somewhere in the paper. To them, it’s just another form of advertising.

I don’t know whether a rigorous study has ever been done to measure the readership of these two kinds of papers, controlling for length and the demand for information on the topic. But I’d venture to guess that industry stakeholders would be more interested in a paper that gave them information they could use than in another piece of marketing collateral.

Interestingly, big companies are no more likely than small ones to embrace the concept of true thought leadership pieces. Because they’re big, they may commission longer papers that have space to discuss industry trends or government regulations at greater length. But in the end, they still usually want their product promoted, with hardly a fig leaf to cover it.

It was actually a small, rapidly growing firm that gave me the widest rein to show its thought leadership and vision. Over a period of several years, I wrote a dozen or more white papers that helped build the company’s reputation for expertise in population health management.

I always mentioned the need for health IT solutions that could help healthcare organizations manage population health. But for the most part, the papers focused on topics that people needed to know about, ranging from accountable care organizations (ACOs) and patient-centered medical homes to care coordination, patient engagement and post-discharge care. Eventually, the company pulled together my essays into a book that it used effectively as a sales tool.

White papers and byliners are not the only vehicles for thought leadership. Occasionally, if a company CEO is a recognized expert in a particular area, you might be able to get a major publication such as the Wall Street Journal or the Washington Post to publish a thought leadership piece by that person.

The easiest way to do this, by the way, is to pitch a letter to the editor. But it has to be on a hot topic, and you have to get it in very quickly.

One way to show a company executive the difference between marketing and thought leadership is to ask him or her where they see a bylined article or position paper being published. If they say they’d like to reach a broad universe, you advise them to think about thought leadership. If they insist on a marketing message, you tell them that it’s probably only going to be posted on their website or printed up for use by their salespeople.

A sophisticated PR professional or marketer knows that organizations need the right mix of these two kinds of communications to be successful. But thought leadership should be part of the package so that companies can impress potential clients with their deep knowledge and brilliant insights.

After reading a white paper or a bylined piece of this type, the potential buyer will probably not go running to your client. But when the organization’s salesperson comes calling, they’re likely to remember something about the company that caught their attention.

Like medicine and angling, PR is as much an art as a science. What it takes to help organizations succeed depends on how many tools you have in your toolkit, and how many different approaches you try. Eventually, if your executives trust you, they will land a fish or two.

 

PatientPing Taps Amendola to Support Strategic Growth Initiatives

SCOTTSDALE, Ariz., Sept. 25, 2018—Amendola Communications, a nationally recognized, award-winning healthcare and health IT public relations and marketing agency, is pleased to announce that PatientPing has selected Amendola as its agency of record to lead its PR and marketing strategy. PatientPing is a Boston-based care coordination platform that reduces the cost of healthcare by seamlessly connecting providers with crucial information about shared patients.

Amendola will leverage a broad range of public relations, marketing and content services to help drive PatientPing’s expansion of a nationwide community of providers coordinating care through real-time notifications, or “Pings,” that keep providers informed when patients receive care anywhere across the continuum. Amendola will craft engaging content to showcase the thought leadership and expertise of PatientPing’s corporate leadership and the success stories of its end users.

“Amendola came highly recommended to us by a leading healthcare data analytics company whose amazing success with the agency speaks volumes,” said Jay Desai, PatientPing co-founder and CEO. “Amendola hit the ground running and we’re excited about working together to spread the word about how the PatientPing platform enables providers, payers and other healthcare organizations to leverage real-time data to achieve the shared goal of improving the efficiency of the healthcare system—and ultimately, achieving better patient satisfaction and outcomes.”

Amendola will work with PatientPing to increase brand awareness and engagement by crystallizing its core value proposition to target audiences and drawing on Amendola’s deep industry knowledge and top-tier media relationships in health IT.

“Safe and effective care coordination and transitions continue to challenge healthcare organizations,” said Jodi Amendola, CEO of Amendola Communications. “This partnership is rewarding for the Amendola team because our strategy and tactics will increase awareness among key stakeholders that they can effectively address this challenge with PatientPing’s proven solutions that share real-time patient information across care teams in any location.”

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About PatientPing
PatientPing is a Boston-based care coordination platform that reduces the cost of healthcare by seamlessly connecting providers to coordinate patient care. The platform allows providers to collaborate on shared patients through Pings–real-time notifications when patients receive care–and Stories–important patient context at the point of care–and allows provider organizations, payers, governments, individuals and the organizations supporting them to leverage this real-time data to reach their shared goals of improving the efficiency of our healthcare system. For more information, please visit www.patientping.com.

Media Contact:
Marcia Rhodes
Amendola Communications
480.664.8412 ext. 15
mrhodes@acmarketingpr.com

CTG Chooses Amendola Communications as North American Public Relations Partner

SCOTTSDALE, Ariz., August 28, 2018—Although they say you can’t go home again, don’t tell that to CTG, a provider of reliable information technology (IT) solutions and services to organizations in North America and Western Europe. Amendola Communications, a nationally recognized, award-winning public relations and marketing agency, announced today that it has been selected as CTG’s public relations agency of record in North America across all of its lines of business. This marks the second PR engagement between Amendola and CTG, in addition to a number of individual projects that the two firms have worked on together.

CTG’s PR program will focus on promoting the company’s solutions in various industries, including healthcare and life sciences, tech, oil and gas, manufacturing, and a strong strategic staffing offering across all lines of business. The Amendola team will apply its industry expertise, longstanding relationships with editors and writers, and content development capabilities to help CTG expand its business.

“We are very excited to be working with Amendola Communications again, especially with their extraordinary communication experience, media relationships and knowledge, and proven reputation for results,” said Amanda LeBlanc, Chief Marketing Officer and VP, Marketing of CTG. “CTG’s strategic plans for growth will require a strong PR partner that can help us rise above a crowded field. Our clients have told us that our reliability, in terms of doing what we say we’ll do, on time and on budget, is one of our greatest assets. We feel the same about Amendola Communications. We are looking forward to taking full advantage of the knowledge and expertise of their entire team.”

For more than 50 years, CTG has built a reputation as the most reliable IT services provider across multiple industries. The company delivers high-value, industry-specific strategies, solutions, services, and staffing. The company boasts a Fortune 1000 client list that spans 74 of the 83 major industries defined by the Standard Industrial Classification (SIC) codes, many of them with long-standing relationships.

Amendola will support CTG with a comprehensive media relations program, pitching the knowledge and experience of its numerous subject matter experts for interviews and contributed content as well as bringing its press releases to the attention of the media. The agency will also provide event-related media support, support for speaker opportunities and content development, webinar programming guidance, as well as collaborating with the CTG team on new ways to take advantage of social media.

“CTG is an incredible company with a long history of doing great work for its clients, so we are delighted to have them back on our client roster,” said Jodi Amendola, CEO of Amendola Communications. “They have a stellar reputation in healthcare, which is where Amendola began and where we first began our working relationship.  Today, we’re looking forward to working with them to generate opportunities to increase visibility beyond just the healthcare space to all the industries that CTG serves. It says a lot about us that they chose to return, and in an expanded capacity.”

About CTG:

Over the last three decades, CTG has provided reliable IT solutions and services to more than 145 enterprise information management clients. Our more than 500 Information Management professionals help clients recognize the true business value of their data by transforming, managing, and visualizing it through our solution suite. Our EIM services have helped meet the unique needs of companies in various industries, including manufacturing, energy, government, healthcare and life sciences, telecommunications, and financial services. CTG has operations in North America, Western Europe, and India. The company regularly posts news and other important information online at www.ctg.com.

Media Contact:
Marcia Rhodes
Amendola Communications
480.664.8412 ext. 15
mrhodes@acmarketingpr.com

Amendola Communications Adds Award-Winning Healthcare Journalist and Experienced Public Relations Professional as Senior Writer

SCOTTSDALE, Ariz., August 23, 2018—Amendola Communications, a nationally recognized, award-winning healthcare and healthcare information technology public relations and marketing agency, announced today that Morgan Lewis Jr. has joined the agency as Senior Writer. An award-winning healthcare journalist and experienced public relations professional, Lewis will create a wide variety of PR content for the agency’s healthcare/healthcare IT clients.

Morgan Lewis Jr.

Lewis brings 20 years of journalism and PR writing experience, focused almost exclusively on business and healthcare. He most recently served as Senior Copywriter at MERGE Atlanta, formerly Dodge Communications, an integrated healthcare PR and marketing communications agency. As Senior Copywriter, Lewis created ghostwritten bylined thought leadership articles, white papers, case studies, blog posts, website copy and other pieces of strategic PR and marketing content for dozens of healthcare and healthcare IT clients over four years.

Before joining MERGE Atlanta, Lewis was an independent healthcare and healthcare IT writer creating content for several PR agency clients, as well as crafting his own bylined articles that appeared in publications such as Medscape, Physicians Practice, Managed Healthcare Executive, Medical Economics and Chiropractic Economics. Lewis previously served as Senior Editor at Medical Economics, where he focused on healthcare IT, and won three writing awards from the American Society of Healthcare Publication Editors (ASHPE), including two Gold Awards.

Agency CEO Jodi Amendola said: “Morgan’s knowledge and experience as a healthcare journalist and PR copywriter will be tremendous assets to our growing team and expanding list of diverse clients. Morgan is not only an exceptional writer, but he is also a strategic collaborator who understands how to engagingly share clients’ messages amidst a rapidly changing industry.”

Lewis holds a bachelor’s degree in English-Journalism from Miami University of Ohio.

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Media Contact:  Marcia Rhodes | 480.664.8412 ext. 15 | mrhodes@acmarketingpr.com