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Consistency And Quality Content Are The Keys to Blogging Success

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It takes a combination of hubris, masochism and bad judgment to write a blog post about the importance of writing quality blog posts. Reporting for duty.

Chicago web design and development company Orbit Media recently released its 8th annual blogging survey, and it is full of detailed data that should allow me to easily knock off this post fast enough to catch the opening kickoff on Thursday Night Football.

Just kidding! I am all about quality. And that’s because quality pays off. While this is confirmed by the survey, we all know intuitively that quality content has intrinsic value, whereas crap content does not. The challenge is in 1) defining what makes a quality blog post and 2) enacting a realistic strategy to produce some on a regular basis (very important!).

But we’ll get to that discussion later, about three paragraphs before I log off to go watch a little NFL action. First I want to go over blog trends highlighted by the Orbit Media survey of more than 1,000 bloggers, some of which are relatively predictable and some genuinely surprising.

It’s a big survey, so I can’t cover everything. But if you are responsible for making your healthcare organization’s content strategy a success, you’ll find some interesting trend data about SEO, traffic sources, analytics and headlines in the survey write-up by Orbit Media cofounder Andy Crestodina.

Bloggers spent 67% more time per post in 2021 than in 2014.

A typical blog post takes 4 hours and 1 minute to write in 2021, up from 2 hours and 24 minutes in 2014. Even I couldn’t ascribe this increase to improved procrastination techniques (though I’m a pro), so there’s got to be some other reason why blogs are taking longer to write. And there is…

Blog posts keep getting longer. The average is now 1,416 words.

Ebooks, anyone? I mean, seriously? Nearly one-third (32%) of blogs in 2021 are more than 1,500 words. Only 6% of blogs today are less than 500 words, versus 21% in 2014.

Which reminds me of when I attended a digital content conference in New York in 2007 or so. I vividly remember looking around the hotel ballroom and determining that there were maybe two people there who were older than me. (Full disclosure: I used an abacus in my first job.) Anyway, there was a guy in his early twenties on stage during a panel discussion who authoritatively proclaimed, “Anything over 300 words is an essay.” Combined with the demographics of the room, this purported truism made me feel rather ancient. Well, who’s the dinosaur now, Essay Boy?

This is not to conflate length with quality. Just look at this post: I’m 448 words in, have yet to say anything of substance, and there’s no end in sight! (Actually, there is an end in sight because it’s now 7:02.)

OK, enough fooling around. Time for some real value:

Bloggers who publish more frequently get better results.

Cadence matters. Nearly six in 10 (59%) of the bloggers surveyed who reported “strong results” from their work published at least weekly. This is something I’ve said before: You’ve got to publish regularly. That’s how you build an audience and raise your profile as a thought leader. To have a presence, you must be present.

What kinds of content are bloggers publishing?

“How to” articles are far and away the most popular form of blog content at 76%, followed by lists at 54%. Yet only 23% of bloggers reported “strong results” from “how to” blogs.

The biggest challenges for bloggers

Just what you’d expect: Finding time to create and promote content (53%), getting traffic and attracting visitors (49%), creating quality content consistently (39%), and creating enough content consistently (35%). All formidable challenges for which there are solutions!

Stirring, informative conclusion

Let’s focus on those challenges because the keys to quality content lie within them. To find time to create and promote content, Orbit Media suggests 1) delegate, hire and outsource, and 2) make content development a top-three priority for one team member.

Both excellent suggestions. Whether it’s someone in-house, an agency such as Amendola, or a freelancer with experience in healthcare, you need someone who can focus on the job and do it well.

As for driving traffic and attracting visitors, the first step is to ensure you’re producing quality content. One way to do that is to post blogs that include original information and research or a unique take on a high-profile problem for your target audience. Thought leaders lead, they don’t offer “me too” content.

Another way to improve your blog content is to incorporate outside voices of authority. Get a quote from a healthcare professional who’s not one of your clients. It will add credibility. Also, it always helps to have better ideas – and lots of them. Orbit Media suggests you “improve your process for capturing ideas, collecting examples and quickly starting articles.” Amendola, for example, works very closely with clients to regularly generate ideas and get the ball rolling on content production. An editorial calendar never hurts, either.

Finally, creating enough content consistently requires ownership and commitment. You’re in on a winning content strategy or you’re merely paying lip service. Being a lip-service payer is the road to mediocre results! While you shouldn’t do more than you can do without sacrificing quality, you can’t disappear for long stretches. Orbit suggests publishing a minimum of one or two blog posts a month, which sounds about right. That’s minimum!

Blogging can be an effective component of a healthcare organization’s communications strategy that makes you stand apart from your competitors. But you must be dedicated, consistent and committed to quality. That means devoting the time, money and talent necessary to do it well and support your organization’s messages and goals. 

It’s 8:17. I’m just sayin’.

Six Considerations When Evaluating A PR Agency

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So, you want to engage a PR agency to help get the word out about your solutions or services.

Sounds like a plan. Sounds easy.

But the process can be daunting, time-consuming, and expensive. And, most importantly, it may not help you achieve your goals.

If this sounds oddly pessimistic coming from someone in an agency, bear with me. I’m here to share some considerations, observations, and best practices gleaned from over three decades split between agency and corporate marketing gigs. Avoiding the mistakes of others can save you time and money, and result in a productive, positive working relationship with your agency.

Know what you want to accomplish.

Do you need straight-up media relations? Industry analyst engagement? Help with messaging and positioning? Social media strategy and support? Editorial and content development? Speaking opportunities? Is there the potential for crisis management? Will your executives require media training?

Having a grasp of your near- and longer-term objectives can help you narrow the field. Most agencies will claim to provide a full menu of such services, but the quality and scope of the offerings can vary wildly. Be skeptical and do your due diligence.

PR Agency? Full-Time Employee? Freelancer?

There are pros and cons to each of these approaches, and your organization’s budget, timeline, and internal processes will dictate the best approach.

Agencies can be expensive, depending on the retainer structure or the billable rates of your account team, but can actually be more cost-effective than the alternatives. They also bring a wealth of expansive and deep marketing expertise, along with a solid bench. They are often very good at helping determine what you need (see above), are responsive and reliable, and 100% dedicated to your agenda. Agencies also provide access to a host of services––from art/creative direction and design, to web development, digital marketing, and social media strategy and support.

Full-time employees are great because they are invested in your success and are in it for the long haul. But they often require substantial budget outlays, and can take months to identify, recruit, sign, and onboard. Once they are thoroughly steeped in your offerings, they can be outstanding brand ambassadors and stewards, and can also work on other marketing initiatives as needed. But once they leave, you’re back to square one.

Freelancers can be nimble hires––they often have excellent credentials, can start right away, and hit the ground running. But they typically operate with minimal resources, have no back-up, and must dedicate hours to other clients. They also can be brutally hard to integrate into existing systems (HR/accounting, project management, content management). They also are prone to terminating their arrangements abruptly (which can also work in your favor if you only need a limited engagement).

One size does not fit all. 

Yes, big agencies have big resources, but don’t let claims of a national footprint, local presence, global reach, or head count sell you on an ill-matched relationship. Think expertise, applied experience in your market, and skillsets that dovetail with your agenda. Access to creative resources is a plus. Know how many hours are available to your account each week or month.

Who’s on the team? 

This consideration also hinges on knowing what you want to accomplish. If you’re looking for a clip shop to get you mentioned in every low-value round-up article, then seniority matters little. But if you’ll need responsive counsel with expertise in and contacts spanning your market, look for senior-level account team members. Ask the tough questions: What’s the average tenure of your account team? Where have they worked? What companies have they represented? What results have they generated? How many former journalists are on staff? How many accounts do they manage at once?  

Mind the old switch-a-roo.  

Let’s assume you’re down to a few final candidates and are evaluating pitches. For these meetings, most agencies will send out the big guns––often including the person with his/her name on the door. But will you ever see or hear from these folks again? Many times, agencies get a bad rap by orchestrating a senior executive dog-and-pony show, only to later hand the account over to junior staffers (or even interns) who, while eager, often require more direction and a longer ramp-up period. Get firm commitments on your team’s composition, and don’t hesitate to challenge if you aren’t sold on the match. You want them to operate as an extension of your team.

Beware of scope creep.

Will the agencies you are considering be able to accommodate your needs as your marketing strategy evolves? If your program may eventually require social media support, make sure the agency of record has the capabilities––and not just an intern with a huge stable of Instagram followers, but applied expertise in cultivating an online presence with a custom mix of organic and paid content. Ditto for the media training and crisis communications mentioned earlier. Otherwise, you’ll be saddled with the chore of evaluating and enlisting additional vendors.

In the end, it’s entirely up to you, and highly dependent on your organization’s budget, processes, and requirements. And remember, the old adage, “Fast, cheap, or good? You can only pick two” applies here as well. If you want something fast and good, it won’t be cheap; if you want it cheap and good, it won’t be fast; and if you want cheap and fast, it won’t be good. Choose wisely.

Why “Writer’s Block” Isn’t Really Writer’s Block—And How to Fix It

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In the 1994 book Bird by Bird, author Anne Lamott dispenses advice legendary among writers on how to write a draft worthy of hitting send. Her key gem (and the only piece of advice I recall after nearly 30 years): “Just write a “sh***ty first draft.”

That short sentence is the mantra that informs every article, case study, white paper, and…er, today’s blog post that I create. Writing on command can be challenging, especially for marketing, PR, and media relations professionals who produce copy on deadline about complex healthcare topics. There are times when that first sentence just won’t come to mind, making us fall prey to believing we have writer’s block.

However, after writing for a living for 20+ years, I no longer believe in so-called writer’s block. Why? Because that tired phrase suggests I don’t have control of the writing process. Hundreds of well-received articles, reports, and other papers would suggest otherwise.

What I finally figured out is once I write those first 100 throwaway words (okay, 200 or 300), I need to trust that the creative process will kick in sooner—rather than later—and lead me to a final, polished, client-worthy draft.

Even so, the writing process is never as easy or linear as we would like it to be. If I still can’t produce quality work after writing that terrible first draft, as Lamott suggests, I know it’s time to stop and redirect as quickly as possible. I find there are two primary reasons why writers get stuck, which are relatively easy to fix with the right approach.

Zero creative inspiration. You just came off a 12-hour writing jag, and now it’s time to do it all over again with a 2,000-word byline. While you may have a strong command of the topic and direction, you are getting stuck with the lead, introduction, or headline. This is a common stumbling block for writers because this is where your words need that spark to draw in readers. When this happens, I stop, switch gears, and do activities that will inspire creative thinking.

This typically involves browsing publications from other industries. A few of my go-to pubs are Fast Company and Wired, both of which have punchy headlines, good pacing, and well-structured articles. I also read current healthcare news for inspiration and comb through a desktop folder of well-written articles and reports I have saved for this specific purpose. I may even listen to an audiobook for a few minutes or do push-ups and squats next to my desk. The activity doesn’t matter, it just needs to help you shift from an analytical to a creative mindset.

No direction, and it’s due end of day. You have three interviews to sort through, conflicting directions from the client, and the outline in your head is spinning out of control. Been there, and yes, there is a solution. Take another look at the assignment memo or creative brief for clarity. If it still doesn’t make sense, rewrite it in your own words until it does. If guidance wasn’t provided, quickly write a creative brief for yourself that includes a one-sentence objective and three key takeaways (one sentence each).

Still stuck? Take it next level and write a one-page outline resembling the basic four-paragraph essay you learned in high school. The four-paragraph essay includes the headline and four paragraphs with topic sentences (the intro, two middle sections, and a conclusion.) After you have committed to this outline, add more paragraphs under each of the four sections and give them topic sentences as well. Drop chunks of information into each paragraph, finish that bad first draft, rename it, and move into the writing zone.

I also write down ideas in my notes app on my phone as they occur (knowing I will never remember them later), usually after a shower or before bed when I am more relaxed. Some of my best writing starts this way. Finally, I keep an editorial cheat sheet crammed with writing goodies, including a list of words and phrases I can grab and use to polish that final draft.

Need more tips to fix your writer’s block? Check out this blog from my colleague Morgan Lewis.

3 Quick Tips for Writing a Better Byline

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Of all the deliverables we routinely encounter in public relations, none presents as much of a challenge as the humble byline.

Press releases are necessarily to-the-point and formulaic. Blog posts are often quick-and-dirty shorter pieces that are meant to quickly touch on a specific topic, rather than delve in deeply. (White papers don’t qualify as “routine” as they should be employed sparingly; once per quarter, at most, and even that may be pushing it.)

Bylines, however, are altogether different. To craft a coherent, well-reasoned, nonpromotional 800 to 1,000-word article that offers background, explanation and possible solutions on a pressing industry issue is difficult for a writer to do even in his or her own voice. Add to it the PR writer’s challenge of crafting the piece using the client’s thoughts in the client’s voice and the exercise becomes significantly more arduous.

In that spirit, following are three quick tips for writing a better byline.

Develop a written plan before any phone calls: To make the best use of subject matter experts’ (SMEs) time, start planning your byline long before any phone calls. What’s the major theme or “angle” you’re looking to convey to the reader? Start by brainstorming potential headlines, and then after you have a few, write out what could be the first couple sentences of the article. If you’re unable to get this far, it’s a strong sign your plan for the article isn’t solid enough, and it’s time to refine or rethink the angle.

Do your research: It’s fairly rare to find an idea that is completely new. In other words, whatever you’re planning to write about, it’s likely someone else has written about the same, or a similar, topic previously. Do a few variations of Google searches around the topic you’re planning to write about to evaluate what’s been said before. This will provide an idea of the well-trodden ground that’s been discussed ad nauseum and is better avoided, as well potentially spark ideas for new angles. Further, avail yourself of the research that other writers have performed. Good reporters will “show their receipts” in their articles with links to studies, surveys, data and other articles that can provide helpful background. Save time and boost efficiency by taking advantage of the work that’s already been done.

Come up with a targeted list of questions: Also filed under, “Don’t waste SMEs’ time.” Draw up a list of targeted questions for call participants to review prior to the call. In my experience, the top reason byline intake calls go off-the-rails is lack of preparation. Following a list of predetermined questions enables participants to remain focused and helps keep the call running smoothly. If you’re lucky, the SME will even read over the questions prior to the call and ponder potential responses, which generally helps immensely to boost a byline’s quality in the end.

Due to the nature of what we’re trying to accomplish with bylines, they’ll always be challenging to write. But there is a formula for success. Follow the three tips above to craft better bylines.

How to Take the Pain Out of the Editing Process

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Nobody expects perfection, and certainly not on the first attempt.

That’s why we always anticipate that the written content we produce for clients will need at least one round of edits – and maybe more. The editing process is without a doubt a key component of content development, ironing the rough edges of copy into smooth, on-message prose that shares the right message with the right audience.

Especially in the world of public relations, in which we write on behalf of clients instead of ourselves, I find that the editing process often contributes key insights that improve the quality of the final written content, whether it’s a byline, press release, case study or other deliverable. It’s that previous point – that public relations professionals are employed to write in the voice of their clients, not themselves – that makes the give-and-take of the editing process so critical.

To understand why, I like to think back to my reporter days, when everything I wrote appeared under my own name. Because my name was at the top of every article, all of this content was written in my own voice. The challenge was to get my own words out of my own head and onto the page.

Public relations is an entirely different animal. Nothing I write appears under my name, and everything I write is done in the client’s voice.  That’s where the guesswork comes in. Because I’m writing in a voice other my own and I can’t possibly get inside another person’s head, all public relations writing, at least to some extent, is guesswork.

Now, it’s important to note, that as a PR firm, our job is to reduce that guesswork as much as we possibly can, whether it’s through interviews, background research, asking intelligent questions and the like. But, no matter what, because the content we are writing is in someone else’s voice, in the end PR writing remains based on guessing. The editing process is when clients get their opportunity to evaluate that guesswork and massage the copy into something that resembles their company’s own voice.

Despite its inevitability, though, the editing process can sometimes be painful, fraught with misunderstanding, miscommunication, ambiguity and delays. To help ease the pain and improve efficiency, here are three tips to make the editing process go more smoothly.

Tip 1: Practice safe version control: When we send written content to a client, it’s fairly common that three or more individuals (someone from marketing and a couple of subject matter experts, for example) would like to review and edit the piece. That’s fine and very much encouraged. What’s not fine is when all three individuals send back their own edited copies of the document, which can lead to a lot of confusion and inefficiency. In many cases when this happens, one SME’s edits will contradict the other’s, leaving the PR professional to sort out a way forward while potentially wading into the client’s internal politics. To avoid this situation, practice safe version control. If you’re going old-school and emailing a Word document around, send it to one person at a time, and incorporate the first person’s edits before sending it on for review to the second. Alternatively, online tools such Google Docs allow for simultaneous editing and can help overcome the problem of contradictory edits.

Tip 2: Minimize comments in the right-hand margin: Resist the urge to click the “Comment” button in Word or list comments and suggestions in the body of an email. Nothing else results in so much confusion and ambiguity in the editing process as when the right-hand margin of a document is littered with comments. The writer must read those comments, think about their meaning, actually understand the meaning, potentially go out and obtain some new information, adjust the article’s text in a way that (guessing again!) the author(s) approve of, then send the article back to the client who must review it a second time. If the writer guessed wrong or misinterpreted a comment, rinse and repeat. Perhaps surprisingly, in my own experience, the most difficult part of this process is simply trying to interpret what the commenter is asking the writer to do. Instead of taking the time and effort to describe the changes the writer should make, why not just…

Tip 3: Embrace track changes: Here’s a scenario that describes editing nirvana: In the second half of a sentence, the writer said “A” but the reviewer prefers the sentence to end with “B.” So, ensuring that Word’s “Track Changes” functionality is turned on, the reviewer simply goes into the document and types his “B” directly over the writer’s “A.” The result? No confusion, no ambiguity, no questions, a sentence that reads exactly how the reviewer likes, and no more guessing on the writer’s part. Plus, the writer can now review the document and learn how to adjust copy for next time. And all it took on the part of the reviewer was a little more time and effort compared to leaving a comment.

The editing process holds the potential to bring about complication and confusion that exasperates writers and reviewers alike, but it certainly doesn’t need to. Follow the tips above boost the efficiency and accuracy of your content-creation process while removing the pain from editing.

Reverse Engineer Your Story-Telling

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A couple of years ago, a client of mine who launched a health IT startup, marveled at the number of healthcare entrepreneurs who came up with a cool idea and then went in search of a market for it. In most cases, he told me, this approach found them struggling to find a toe-hold. The smart play was to study the market first, identify and understand the core challenges of the market’s customers, then develop a solution to overcome those challenges.

This very same problem afflicts many health IT companies when pitching the media. A company’s marketer or PR pro will identify a story about the company’s leadership, success with a client or the development of a new innovation then set out to find a reporter to write it up and publish it.

More often than not, the results leave much to be desired.

For sustained PR success, your content needs to fit the contours of whatever narrative or story journalists and editors are focusing on and that requires an ability to reverse-engineer those stories to match the priorities of the target journalist.

While you may believe that the story you want to tell is important, people outside of your organization probably don’t feel the same way at least, not without some modifications. It’s a hard lesson to internalize, I know. I have been fortunate to work with clients who I really believe in, but the inherent risk of that positive sentiment is an inability to look at a story from outside the four walls of the organization that wants to tell it.

While it’s tempting to jump right into the pool with a pitch, it’s often tactical and short-sighted. Even if you do generate a few quality media hits, they’ll be quickly pushed aside by the next piece of content and the one after that and the one after that.

When it comes to story-telling, I always start by asking my clients what results they want to achieve, then reverse-engineer a strategy to accomplish those goals. A friendly download will help set priorities and ensure that you are pursuing the right story-telling strategy.

For example, a company that wants to make a big splash at a massive conference like HIMSS should probably focus more on sponsored content buys for the main course, and use earned media as an extra side of gravy.

When earned media interviews and placements are the main prize, I like to start with a deeper, more granular narrative that aligns the client’s story with broader industry trends, research and compelling statistics and is collated into a pitch bible. This resource contains the main plot of the story the client wants to tell, but also includes a number of subplots and alternative narratives that allows me to cast my pitching net much wider.

It’s an extremely useful tool, because it allows you to quickly customize pitches based on a journalist’s priorities and beats. (You want to spend enough time on the front-end, so you can be quick and nimble on the back-end). It also allows you, as a marketer or PR pro, to see the forest for the trees; developing second and third wave pitching that will sustain over the course of weeks and months. This strategy also allows you to seamlessly align with other content developers, including marketers and social media managers for targeted outreach and creative amplification.

The writing of this broad narrative coincides with research into the target journalists and publications. What have they covered? Where are the logical places they will take their story-telling next? What specific hooks can I create that will convince them that my story is worth the time and effort to write?

Critically, how does all that research change they way I am telling my story and do those alterations still align with the client’s desired results?

In today’s environment, it’s no longer enough to have a story. Health IT is one of the most hyper-competitive industries around. Sustaining traction, much less enjoying inbound inquiries, in an ever-shrinking media environment is a constant challenge for all but the most well-known tech brands.

By identifying the challenges and desires of the media, you can reverse-engineer a story to meet those challenges and find enduring media success.