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Only Fools Rush In: What Marketing & Communications Professional Need To Know About Threads

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Now that it looks like the much-anticipated but always-farfetched Elon Musk vs. Mark Zuckerberg cage fight is unlikely to happen, we’ll all have to settle for X vs. Threads.

By now, we all know that Threads is Meta’s answer to Musk’s struggling X (formerly Twitter), which continues to deteriorate amid plunging advertising revenue and rising hate speech. Threads holds the record for fastest-growing consumer app, jumping from zero to 100 million users in less than a week after its launch in early July.

Threads was billed as a kinder and gentler version than X, or “Twitter without the rough edges or news,” as The Guardian phrased it.

As a quick primer, here are some of the basic facts about Threads:

  • Users log in to Threads using their Instagram credentials and can port over their entire profiles. No Instagram? Then no Threads.
  • After creating a Threads account, users are free to delete it. But doing so also deletes the corresponding Instagram account.
  • Threads can be used only via the mobile app, but a desktop version is reportedly on the way at some point.
  • Threads’ feed is algorithmically organized – not chronologically, as X is.
  • Posts can be up to 500 characters and can include photos or videos that last five minutes.
  • Threads has no search functionality, hashtags, or advertising.
  • It is not available in the European Union due to regulatory concerns.

The waiting is the hardest part
Unfortunately for Meta, what appeared to be an early success story has now crashed down to reality. Following its peak in the days after launch, Threads saw its number of daily users plummet 79% globally in just a month, according to Similarweb. Relatedly, the average amount of time users spent on the app dropped precipitously, from 14 minutes per day down to 3 over the course of just a month.

These early returns don’t mean that Threads is doomed to fail; just that it’s having significant growing pains after dreams of its overnight success proved to be wildly optimistic.

So, with the Threads hype, followed by its near-inevitable crash back to Earth, what is a diligent and curious marketing and communications professional to do? In short, watch and wait.

It is advisable to secure desired usernames while they’re available, but business-to-business companies should not feel compelled to rush in at this early stage to “join the conversation,” especially since the conversation seems to be dwindling. Instead, marcomm professionals can prepare today for a possibly-more-relevant Threads tomorrow by seeking out answers to the following three key questions:

  • Is our target audience here? Admittedly, without search functionality, this one is tough to answer. However, for most business-to-business companies, the answer is likely to be “not yet,” and quite possibly, “never.”
  • Is it worth the effort? Evaluate the time and resources that Threads would require and consider whether they would be more efficiently directed elsewhere.
  • What’s the strategy? Due to the differing natures of the two social networks, posts to Threads should not be mirror images of posts to X. Experts advise producing humanizing content that shouldn’t be only brand-focused.

While Threads may hold some promise in the future for marketing and communications, companies should not feel obligated to jump on the platform simply because it’s the latest shiny object to briefly attract public attention. As Amendola Jodi Amendola shared last year, the PR landscape continues to evolve, so it’s best to take a cautious approach, monitor your competitors’ social activities, and keep an open mind. 

While this approach may lack the excitement of a bloody battle between two petty, infantile, and thin-skinned ultra-billionaires, it’s what makes the most sense for public relations professionals as Threads seeks to gain traction with a business audience. 

Why Down Times Call for More Marketing, Not Less

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Tips From The A-Team

The foreman of an orchard reported to the owner that the trees were growing fewer apples and only on the higher and harder-to-reach branches. What should we do, the foreman asked.

Let’s spend less on ladders, the owner said.

That doesn’t make sense, but many businesses react similarly during economic downturns by cutting their marketing and PR budgets, the very things that generate sales and visibility.

We asked our team of experts for their thoughts on why marketing, PR and social media are more important than ever in difficult times. Here’s what they had to share.

A good agency will work with clients to get the most out of a reduced budget, says Senior Account and Content Director Michelle Noteboom: “The right PR team will help you find ways to maximize the value of your PR investment by creatively repurposing well-crafted thought leadership content and earned media placements.”

Tough times often lead to increased competition for a shrinking pie. Doing less marketing puts a company at a disadvantage, says VP Marcia Rhodes: “PR can help differentiate a company from its competitors by highlighting its unique value proposition, featuring its strengths, and showcasing success stories. Effective PR can position a company as a thought leader, innovator, or industry expert, giving it a competitive edge and attracting clients who are seeking stability and reliability.”

Tough times don’t last forever, but tough companies do. Smart companies will take the opportunity during a downturn to position themselves for when the economy recovers, says Senior Account Director Mardi Larson. “Remaining top of mind among your key audiences is important so when conditions improve, they’ll remember you. Plus, with competing companies falling out of the PR field, it’s time to pounce and seize the opportunity to amplify and own your position in the marketplace through earned media,” she says.

“The No. 1 mistake I see companies make during tough economic times is cutting their marketing and PR when, in fact, marketing and PR are what is going to bring your company awareness, which, as we know, leads to business,” says Katlyn Nesvold, Senior Account Director.

An economic slowdown is the time to dig in, says Senior Social Media Account Director Michelle Smith. “In a down economy, investing in your brand and social media presence is crucial for standing out, establishing yourself as an industry leader, and attracting new business opportunities. By creating a unique brand voice and consistently sharing valuable content, you can build credibility and differentiate yourself from the competition, ensuring your business thrives even in challenging times.”

In times of economic uncertainty, businesses want to work with vendors they trust, says Grace Vinton, Account Director and Media Specialist. “Having a solid PR program can help you build that industry trust and help you close the deals you’re trying to close,” she says.

If a downturn prevents a business from creating new marketing content, it can always recycle old material, says Account Manager Maddie Noteboom: “Content marketing can cost far less than traditional marketing, making it one of the most cost-effective methods to connect to your target audience. One low-cost content marketing strategy I recommend to clients is a content refresh. Dig into the archives of old blog posts, ebooks, white papers and infographics, and update them with new insights, fresher graphics, and revamped SEO.”

The experts agree. If you want to harvest apples, invest in ladders.

Employee Brand Advocacy: Why Your Brand Needs It & 3 Steps To Get Started

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Brand advocacy is not a new idea, but many brands are still lacking the momentum behind it. As we move into 2023, brand advocacy should be a vital part of your marketing strategy. In fact, according to Edelman Trust Barometer, employee advocacy-related leads converted seven times more often than other types of leads.

At Amendola, we recently had an employee contest to incentive staff to invite friends to “follow” our company page on LinkedIn. This simple, short, three-week campaign proved to be effective and resulted in a 33% increase to our LinkedIn engagements and a net follower growth of 850%. If this alone isn’t enough reason to jump on the employee advocacy band wagon, here are a few more stats that might convince you:

Many of us have heard the Richard Branson phrase, “Take care of your employees, they will take care of your clients.” When you have employees who are passionate about the company they work for, it’s obvious to outsiders, especially when the employees are active on social media. Organizations in that position have a large, targeted audience that could and should be leveraged.

Your social media and PR strategy should be intertwined, as should your approach to brand advocacy. As you are planning for 2023, find ways to leverage your employees’ networks as part of your marketing efforts. LinkedIn is uniquely positioned for B2B, has a large reach and is a great place to post and find thought leadership. Here are three easy steps to jump-start your efforts, get your employees set up and engaged (or re-engaged) on LinkedIn, and build or amplify your brand.

1: Encourage your employees do a LinkedIn makeover: Provide them with a correctly sized company branded cover photo that they can add to their profile (and make sure to provide updated images if you have a campaign you’re promoting.) Advise them to update their current job to reflect where they work, if they haven’t already. Suggest that they share details about what they do in their current position in the about section – or go one step further and provide them a few options for suggested copy to help get the creative juices flowing.

2: Kick off your advocacy campaign with a contest: Implementing a simple contest, such as sharing company posts, is more likely to get participation than a complicated multi-step process. As employees share posts with their own networks, the company’s posts will become visible in their newsfeeds and attract new views – and it’s likely than many of these new viewers are your target audience. To drive success, don’t forget to offer your employees a worthwhile prize!

3: Make it part of your marketing workflow: Share media hits, important news, and brand posts with staff with a simple link to the LinkedIn post. Alternatively, provide them with recommended copy they can post if they reshare a post. Take it one step further and ask them to “comment” on posts to move them up in the news feed. For any of your company thought leaders with larger, more targeted audiences, this should be a standard workflow any time you have a media hit or a post you’d like amplified.

Encouraging your thought leaders to be active on social can lead to an additional benefit: potential media interviews. Often reporters will search social media to identify thought leaders for interviews. Having an active and updated social media presence provides another layer of credibility for your thought leaders and brand.

The benefits of employee brand advocacy go far beyond boosting your marketing efforts. If you’ve tried to recruit in the last few years, you know just how valuable it is to retain talent. Having engaged employees is known to boost company culture, which leads to happier and more productive employees, and increased talent retention.

Have you started an employee brand advocacy program? If not, make it part of your 2023 plan and watch your social media channels grow.

Six Considerations When Evaluating A PR Agency

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So, you want to engage a PR agency to help get the word out about your solutions or services.

Sounds like a plan. Sounds easy.

But the process can be daunting, time-consuming, and expensive. And, most importantly, it may not help you achieve your goals.

If this sounds oddly pessimistic coming from someone in an agency, bear with me. I’m here to share some considerations, observations, and best practices gleaned from over three decades split between agency and corporate marketing gigs. Avoiding the mistakes of others can save you time and money, and result in a productive, positive working relationship with your agency.

Know what you want to accomplish.

Do you need straight-up media relations? Industry analyst engagement? Help with messaging and positioning? Social media strategy and support? Editorial and content development? Speaking opportunities? Is there the potential for crisis management? Will your executives require media training?

Having a grasp of your near- and longer-term objectives can help you narrow the field. Most agencies will claim to provide a full menu of such services, but the quality and scope of the offerings can vary wildly. Be skeptical and do your due diligence.

PR Agency? Full-Time Employee? Freelancer?

There are pros and cons to each of these approaches, and your organization’s budget, timeline, and internal processes will dictate the best approach.

Agencies can be expensive, depending on the retainer structure or the billable rates of your account team, but can actually be more cost-effective than the alternatives. They also bring a wealth of expansive and deep marketing expertise, along with a solid bench. They are often very good at helping determine what you need (see above), are responsive and reliable, and 100% dedicated to your agenda. Agencies also provide access to a host of services––from art/creative direction and design, to web development, digital marketing, and social media strategy and support.

Full-time employees are great because they are invested in your success and are in it for the long haul. But they often require substantial budget outlays, and can take months to identify, recruit, sign, and onboard. Once they are thoroughly steeped in your offerings, they can be outstanding brand ambassadors and stewards, and can also work on other marketing initiatives as needed. But once they leave, you’re back to square one.

Freelancers can be nimble hires––they often have excellent credentials, can start right away, and hit the ground running. But they typically operate with minimal resources, have no back-up, and must dedicate hours to other clients. They also can be brutally hard to integrate into existing systems (HR/accounting, project management, content management). They also are prone to terminating their arrangements abruptly (which can also work in your favor if you only need a limited engagement).

One size does not fit all. 

Yes, big agencies have big resources, but don’t let claims of a national footprint, local presence, global reach, or head count sell you on an ill-matched relationship. Think expertise, applied experience in your market, and skillsets that dovetail with your agenda. Access to creative resources is a plus. Know how many hours are available to your account each week or month.

Who’s on the team? 

This consideration also hinges on knowing what you want to accomplish. If you’re looking for a clip shop to get you mentioned in every low-value round-up article, then seniority matters little. But if you’ll need responsive counsel with expertise in and contacts spanning your market, look for senior-level account team members. Ask the tough questions: What’s the average tenure of your account team? Where have they worked? What companies have they represented? What results have they generated? How many former journalists are on staff? How many accounts do they manage at once?  

Mind the old switch-a-roo.  

Let’s assume you’re down to a few final candidates and are evaluating pitches. For these meetings, most agencies will send out the big guns––often including the person with his/her name on the door. But will you ever see or hear from these folks again? Many times, agencies get a bad rap by orchestrating a senior executive dog-and-pony show, only to later hand the account over to junior staffers (or even interns) who, while eager, often require more direction and a longer ramp-up period. Get firm commitments on your team’s composition, and don’t hesitate to challenge if you aren’t sold on the match. You want them to operate as an extension of your team.

Beware of scope creep.

Will the agencies you are considering be able to accommodate your needs as your marketing strategy evolves? If your program may eventually require social media support, make sure the agency of record has the capabilities––and not just an intern with a huge stable of Instagram followers, but applied expertise in cultivating an online presence with a custom mix of organic and paid content. Ditto for the media training and crisis communications mentioned earlier. Otherwise, you’ll be saddled with the chore of evaluating and enlisting additional vendors.

In the end, it’s entirely up to you, and highly dependent on your organization’s budget, processes, and requirements. And remember, the old adage, “Fast, cheap, or good? You can only pick two” applies here as well. If you want something fast and good, it won’t be cheap; if you want it cheap and good, it won’t be fast; and if you want cheap and fast, it won’t be good. Choose wisely.

Curebase Taps Amendola Communications for Strategic Public Relations and Social Media Services

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Award-winning healthcare IT PR agency and fast-growing decentralized clinical trial (DCT) technology company align to advance the future of global healthcare research

SCOTTSDALE, Ariz., August 17, 2021 – Amendola Communications, a nationally recognized, award-winning healthcare and technology public relations and marketing firm, announced today that Curebase, a company committed to democratizing access to clinical studies, has selected the agency to launch a comprehensive media and communications program highlighting its innovative Decentralized Clinical Trial (DCT) software platform and work to make clinical trials not only more patient-centric but also faster and more cost-effective. The decision comes after an extensive review of other national agencies.

Curebase is engineering a new approach to the entire clinical trial process with a unique DCT model that revolves around the patient’s lifestyle, enabling diverse studies with broader patient populations. The Curebase platform allows sponsors, CROs and physicians to conduct first-of-their kind study designs in which patients participate both at home and in real-world settings with best-in-class software experiences.  

“We are excited to leverage Amendola, which brings a stealthy team, strategic healthcare IT expertise, and a long history of proven wins,” said Tom Lemberg, founder and CEO of Curebase. “We are proud to have helped many companies rapidly complete their clinical research, including those who achieved emergency use authorization during the pandemic. Our vision is to make clinical research an option for all patients, regardless of their care setting, and we are certain the Amendola team will be terrific partners in these efforts.”

“We look forward to the opportunity to help bring Curebase’s vision for a democratized clinical research industry to life,” said agency CEO Jodi Amendola. “They are a fast-rising powerhouse in the DCT space—developing innovative approaches for their clients and redefining how the world executes healthcare research. Curebase is building a future that includes better diversity, quicker enrollment, and improved patient satisfaction for all clinical trials.”

To learn more about Amendola, visit www.acmarketingpr.com. To learn more about Curebase, visit www.curebase.com.

About Amendola 

Amendola is an award-winning, insights-driven public relations and marketing firm that integrates media relations, social media, content and lead gen programs to move healthcare, life sciences/pharma and healthcare IT decision-makers to action. The agency represents some of the industry’s best-known brands as well as groundbreaking startups that are disrupting the status quo. Nearly 90% of its client base represents multi-year clients and/or repeat client executives. Amendola’s seasoned team of PR and marketing pros understand the ongoing complexities of the healthcare ecosystem and provide strategic guidance and creative direction to drive positive ROI, boost reputation and increase market share. Making an impact since 2003, Amendola combines traditional and digital media to fuel meaningful and measurable growth. For more information about the industry’s “A-Team,” visit www.acmarketingpr.com, and follow us on Twitter and LinkedIn.

About Curebase 

At Curebase, our mission is to bring quality medical innovations to patients faster and improve human wellbeing through more efficient clinical studies. We are proving that clinical research can be radically accelerated if we empower physicians everywhere to enroll patients in the communities where they live. By applying cutting edge clinical software and remote study management techniques to the problem, we are reinventing clinical trials and research from the ground up. For more information, please visit www.curebase.com.

Media Contact: Marcia Rhodes, mrhodes@acmarketingpr.com

The Key To Writing Marketing Copy That Gets Results

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Successful marketers are persuasive. Whatever their medium – print, audio, video – the content and messages they create consistently prompt their target audience to take action.

There are multiple schools of thought about effective marketing, not to mention plenty of marketing and copywriting “experts” (legit or self-proclaimed) willing to offer you their insights through books, online courses, subscription newsletters, and other revenue-generating vehicles. Many of them offer excellent advice.

But there also is a seemingly unlimited amount of free online advice offering sound tips and strategies for writing deeply persuasive marketing copy. The advice ranges from the theoretical to the practical. I’ve pulled together five that jumped out at me for one reason or another. They are in no particular order. Let’s get going.

Know your audience

OK, right off the bat I lied, which admittedly isn’t a great long-term marketing strategy. The truth is, this first item – know your audience – actually is the most important piece of advice on the list, which now (so far at least) has a semblance of order!

You simply can’t hone an effective marketing message if you don’t know who it’s intended to persuade. One copywriting advice guy I read says “the key to great copywriting is to like your audience.” I understand where he’s coming from, but I would instead suggest it’s better to understand your target audience, particularly their needs and pain points that could be addressed by your company’s products or services.

While liking them might help get you there, doing some research would be even more illuminating and productive. Another way to help sharpen your understanding of the target audience is to create a profile or persona based on demographic data.

Know your message (and tighten it)

You can’t market effectively if you 1) don’t know what you’re marketing and 2) how to explain it in various levels of detail. The latter can be particularly challenging for healthcare technology companies that have complex platforms or services. There’s a lot to explain! One cofounder I know told me he knows the exact moment when he loses potential customers as he tries to explain his startup’s technology: “I can see their eyes glaze over.”

Eye glazing is never a good sign. Make sure you can explain your technology – and, more importantly, what problems it can solve – clearly and concisely. That’s a struggle for some technologist entrepreneurs, which is why many of them hire marketing and PR professionals to help them shape and deliver their message.

Write about your audience (not about what you’re selling)

Your content needs to read as if you’re personally addressing your target audience, as if you can read their minds and are on their side. The best copywriting puts the focus on the needs of the audience, not the merits of a product or service. Yes, those eventually will have to be discussed, but only in the context of solving a problem for the potential buyer. At all times, it is about the customer. A lot of “you” in your marketing content goes a long way.

Write for your medium

How you write content for a 2,000-word white paper will be dramatically different than how you would write 150 words of web copy for a home page. People who sit down to read a white paper they downloaded have different expectations than those who are surfing around looking for something to interest them – or a solution to their problems.

For the former, you have room to delve into how your technology works, how it applies to various use cases, etc. You can geek out. In the latter case, your mission is to capture readers’ attention and keep them on your site. That requires the equivalent of emotionally hard-hitting ad copy that leads to data capture, lead generation, and potential customers.

Invite a conversation

Granted, you can’t do this with every marketing asset. But a steady social media presence can enable you to have an ongoing dialog with members of your target market. There may not be an immediate revenue payoff, but social media is about the long game. It’s for building relationships, encouraging engagement, learning about your customers, and establishing a consistent voice for your brand. Writing for social media should be relatively informal and conversational.

Conclusion

Marketers have more tools and channels than ever for connecting with existing and potential customers. To get the most out of your marketing strategy and efforts, you must understand your target audience, know how to talk to them (depending on the medium), know what to say to them, and be eager to listen and learn.

ICYMI – PR, Marketing and Social Media Advice from the Amendola Blog

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Award-winning health IT agency offers guidance applicable in virtually any industry

SCOTTSDALE, Ariz., Dec. 15, 2020 – Amendola Communications has built an outstanding reputation as one of the leading public relations, marketing, and social media firms serving healthcare, health IT, and life sciences organizations. So it’s no surprise that its blog, peppered with contributions from the entire team, would become a favorite destination for information among organizations, reporters and others within those industries.

While healthcare is always on their minds, the reality is the advice proffered by the award-winning agency extends well beyond its core healthcare market. In fact, as these posts demonstrate, most of the content generated and topics covered are applicable in virtually any industry. Here’s a quick sample from the past few months.

In “Branding: Be Yourself, Earn Engagement,” the post describes how CEOs and other organizational leaders can stand out among their peers by being authentic and really saying something about what’s happening in the world, or their world, rather than playing it safe. It uses the example of Elon Musk, CEO and Founder of Tesla Motors, SpaceX, and other companies to show that being yourself and taking a stand rather than putting out vanilla pap is a way to create an indelible brand and drive intense loyalty and engagement in the market. READ MORE >>

Of course, the COVID-19 pandemic has been an all-consuming story for pretty much everyone this year. It has been such a sentinel event you might think all the old rules have gone out the window. The post “Revisiting ‘The Four Ps’ of Marketing During a Pandemic” takes this topic on head-on. It shows that these tried-and-true principles still apply, but must be adjusted to reflect the reality in which we’re currently living. READ MORE >>

Then there is the agency’s advice on “Breaking Into the Policy World Through Public Relations.” Government policy can have a profound effect on organizations as well as industries. Yet many in both simply shrug their shoulders at the prospect of influencing policy, assuming it requires a significant investment in heavy-duty lobbyist firms. Yet that isn’t always the case. This post describes strategies organizations in a variety of industries can use to help ensure policy decisions go their way – or at least do not work against them. READ MORE >>

Finally, for those interested in the personal side of business there is this heartfelt homage from agency CEO Jodi Amendola to the influence her mother has had on her career. Written shortly after receiving the news that Kamala Harris would become the nation’s first female Vice President, “Women Leaders: A Tribute to My Mom,” recounts the lessons her mom, Thelma Kurzweil, taught her throughout her life, including the importance of just being a good person and taking responsibility for your own happiness. Sadly, Thelma passed away shortly after Jodi’s blog was published in November and we are not sure if she had a chance to read it but, as Jodi said, “Nothing was left unsaid.” READ MORE >>

This is just a sampling. The Amendola blog has been around for several years, offering timely and evergreen advice that covers the gamut of activities of interest to PR, marketing, social media, digital content and other allied professionals. This information is offered free, so be sure to explore it in-depth and subscribe.

About Amendola Communications

Amendola is an award-winning, insights-driven public relations and marketing firm that integrates media relations, social media, content and lead gen programs to move healthcare, life sciences/pharma and healthcare IT decision-makers to action. The agency represents some of the industry’s best-known brands as well as groundbreaking startups that are disrupting the status quo. Nearly 90% of its client base represents multi-year clients and/or repeat client executives. Amendola’s seasoned team of PR and marketing pros understand the ongoing complexities of the healthcare ecosystem and provide strategic guidance and creative direction to drive positive ROI, boost reputation and increase market share. Making an impact since 2003, Amendola combines traditional and digital media to fuel meaningful and measurable growth. For more information about the industry’s “A-Team,” visit www.acmarketingpr.com, and follow us on Twitter and LinkedIn.

Media Contact: 
Marcia Rhodes, Amendola Communications, mrhodes@acmarketingpr.com

Marketing In a COVID World

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In mid-May we talked about the emergence of a new normal in public relations and marketing as a result of the COVID-19 pandemic. Media coverage of the virus has become all-consuming in the intervening four months. 

Over 100 million pieces of news focused on COVID-19 have appeared. In just one sampled day, 340,000 came from 30,000 media outlets. As the lingering epicenter of the crisis, the United States produces one third of all global daily coverage.

Even as pandemic fatigue sets in among the American population, our collective obsession with the virus and its toll never wavers. Potential vaccines linger on the horizon bringing hope.  However, even aggressive projections place their availability 5 to 6 months away. COVID-19 isn’t going anywhere anytime soon.

The brands and products that most easily resonate with Americans these days are those that fulfill critical needs, both physical and emotional. So, unless you’re selling hand sanitizer, outdoor entertainment, or any type of toilet paper, how do you keep your brand in front of your customers? 

By making your brand feel critical.

The Five Things That Matter

Brand Messaging

Gone are the days of simple promotions. In today’s world the only messaging that stands out and feels genuine is that which tries to connect with people on a human level. The mixture of isolation, fear of the unknown, and an overwhelming sense of community and empathy has hot-wired most Americans to see the world differently in a very short amount of time. It has crystalized the things that matter and those that don’t. To matter, your messaging must account for this shift in thinking.

Social Media

The isolation of social distancing has caused 32% of Americans to spend more time on social media as a way to stay connected to their friends and family. Leveraging this groundswell of attention, paired with appropriate messaging, is the key to remaining relevant and to gaining new audiences. Make your brand into a trusted news source that offers important information during this time of need. Engage your followers in a conversation that proves valuable.

Virtual Events

Our need to connect with one another is fundamental. While physically isolated, virtual events have skyrocketed 1000% during the pandemic. These events are a collective backbone offering education, networking, and collaborative opportunities. It cannot be overstated how important these events are for socializing your brand’s presentations, white papers, and case studies. These webinars and virtual roundtables serve as important touchpoints with your existing customer base and essential engines generating new client leads.

Email Campaigns

Email remains another reliable and consistent communication vehicle. Since the beginning of the pandemic email open rates have improved 8% with a corresponding click-through increase of 22%. Incorporating the critical elements mentioned above into a comprehensive email campaign can help drive the success of your brand’s overall marketing strategy.

SEO & Lead Generation

The consistent theme here is Americans are turning to alternative tools to stay connected. Social media, virtual meetings, email, and the Internet have replaced most traditional in-person communication. Internet usage has surged 70%. A clever SEO & lead generation plan will plant the seeds that flourish long after COVID-19 has disappeared. Providing evergreen content that engages customers and answers core needs remains the heart of successful lead generation. Whitepapers, eBooks, and blog posts will always matter. And SEO drives their visibility.

The world has changed. People have changed. It’s impossible to know for how long. But for now, connecting with people requires embracing this new normal. The five keys listed here will help your brand lead as we all step into this brave new world.

5 Tips on How to Write Social Media in a One-Subject World

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AKA #WantToUseNewHashtags!

As any public relations professional will tell you, making your story stand out from the rest of the noise is what we’re paid the big bucks to do. Press releases, bylines, blogs and case studies are the stuff of dreams.

Internally, this is how it’s done: your Amendola team is comprised of an account executive, strategist, writer, media relations specialist and, if we handle it for you, a social media manager. Everyone on your team is deeply knowledgeable about your company’s offerings.

The strategist and account executive put your company’s expert message in front of our writer who produces a piece of content. The media relations specialist pickups up the ball and gets the press release or byline in front of the right set of editors and journalists who are looking for exactly the contact you have. Once it’s published, the social media manager links the article to your various social media platforms.

Client-generated content is nuggets of gold for the social media team; however, we follow a pretty strict practice of the 80/20 rule. That means all your company’s LinkedIn, Facebook and Twitter posts should be a mix of 20% company news and 80% third-party content to keep you focused as a thought leader on the topics in which you excel. You want your followers to be interested in your feeds because you generate news of interest, not just commercials.

Finding that all-important third-party content for your social media posts is where the social media team earns its KUDOs.

But how do we do that when the whole world is talking about one subject?

Don’t get us wrong especially when all our clients are in the healthcare field – we have the utmost compassion for everyone suffering and working courageously during the COVID-19 pandemic. It’s impacting everyone their jobs, health, lives, and everyday routines. This is by far, the single largest collective story we’ll see in our lifetime. But my colleagues and I are struggling to keep it fresh in a one-hashtag world.

So once again, how do we find articles that help propel you as a thought leader when all media seems tuned to one channel? How do we help you stand out above the din?

Here are 5 tips to help you find ways to enhance your message.

  1. Research. Our team finds RSS feeds (such as Feedly) a good resource for tracking keywords created in a Google search, or to subscribe to specific outlets, which is perfect for locating articles that come at least close to your company’s subject. Additionally, we use keyword searches within Twitter to actively find articles, people with whom to engage, and conversations around hashtags normally discussed in a non-pandemic world.
  2. Pivot. Turn your company’s news into the world’s news. Do you have a solution that helps patients monitor their meds and stay compliant? I could find you 10 articles any other day. But now, I have an article that mentions how COVID-19 patients are getting free insulin, which keeps them compliant. Do you work with EHRs? Let’s talk about how EHRs are helping or hurting during COVID-19. Give your opinion. Ask for others to tweet or comment theirs. The idea is to keep in your lane but stay relevant.
  3. Sidestep. OK, so perhaps you can only make 20% of your posts about you. But you can include news about your clients or business partners. Find articles about them and thank them for doing a great job. Thank others for helping your clients. If you’re not already (and you should be!) follow your clients’ Twitter feeds. When they post something positive about a local restaurant feeding them, or a video of their clinicians dancing to relieve the stress, share it! Re-tweet with a comment like, “Thanks, @Joe, for helping our friends @Client! #FrontLineHeros.” It’s technically not your news, but it’s a way to engage with your clients, and most of all, it feels good.
  4. Join in. If you can’t beat em, join em. You’re not going to get out of posting COVID-19 news; why fight it? However, everyone is in the same boat as you tired of reading all the grim statistics. So, let’s give them something to smile about!
  5. Let us help. In these difficult times, you’ve got enough on your plate. You’re trying to run a business, keep employees on staff, and find solutions to beat this nasty thing. Why don’t you let the Social Media Team at Amendola help you lighten the load?

Remember social media is just one part of your overall messaging. When used in conjunction with the rest of your public relations offerings, it’s like adding frosting to the cake. Although, I am a little impartial. Stay safe!

Healthcare Tech Companies: Make News with Your Data

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Healthcare technology companies spend a lot of time urging providers and payers to become “data-driven.” But what about themselves? The fact is, most healthcare tech companies are sitting on goldmines of data that, given a little exploration, could produce intriguing and meaningful insights. In turn, these insights can become marketing and PR gold.

It’s not just analytics companies that have access to a lot of data. Any company that processes digital information in some fashion for its clients presumably has access to sizeable datasets. They are in a prime position to examine this data for patterns and trends.

A clearinghouse for medical claims, as one example, can spot trends in which claim types payers are more likely to deny, and for which reason. In another example, a company with care coordination technology can detect patterns about which health events and conditions require the most collaborative care.  And of course, analytics companies have access to any number of data insights.

Once these insights are in hand, how to package them? Here are a few ideas:

  • A graphical representation, such as a chart or infographic
  • Industry reports
  • Byline articles and blog posts
  • Press releases

Or bundle all of the above into a larger campaign, especially for those data insights that are sure to make industry waves.

Start by capturing the main data points into a graphical format, which you can brand with your logo. Flesh out these findings in an industry report, which you can announce is now available via a press release. Further market the industry report with social media posts of your graphics.

Many tech-enabled companies outside of healthcare already do this and get national news coverage for it.

So, how can marketing and PR departments get these data insights? The answer lies in understanding what kind of data your organization processes, and forging relationships with the stewards of this data. Even one initial project can show the success of these efforts if the findings reap media coverage or increased social media interaction. And success tends to beget more success.

CEOs can also make it part of the data steward job description to share interesting findings on a monthly or quarterly basis.

The point is to remember that data isn’t just an asset for the healthcare tech company’s customer. It’s of value to the healthcare tech company, too; especially for those inevitable times when news is slow. Rather than wait for a big event to promote, shake up the industry with some big findings and make some data-driven news of your own.