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Are Humans Destined To Be The New Horses? Thoughts On AI In PR

As artificial intelligence (AI) continues its inexorable march towards consuming more and more jobs previously done by humans, it may be a question of when, rather than if, humans become the new horses.

Think, for a minute, about how absolutely essential horses were to the economy 200 years ago. With much of the economy still industrializing and dependent on agriculture, horses were vital to the farm work that produced the world’s food. With no automobiles, horses also played a critical role in transportation, delivering goods to market and enabling humans to travel in coaches or by horseback.

Horses were so important that the U.S. equine population grew six-fold between 1840 and 1900 to more than 21 million horses and mules, according to a report in Foreign Affairs. Then came the internal combustion engine, replacing horses with cars in cities and tractors on farms. The U.S. equine population plummeted to 3 million by 1960, a drop of 88% in just 60 years.

For decades if not centuries, a related debate has loomed, ranging from “The Grapes of Wrath” to “2001: A Space Odyssey” and many others: Will technology replace and make human labor irrelevant? (Given that McKinsey reported five years ago that “currently demonstrated technologies could automate 45% of the activities people are paid to perform,” this is a subject that should be a concern for all workers – and that was five years ago!)

Now, with the rise of AI in marketing and public relations, the “Are humans the new horses?” question has begun to hit a little closer to home for PR professionals. Today, we may use AI software for routine, manual, time-consuming tasks such as transcribing interviews. Tomorrow – as AI gets better and smarter, which it most certainly will – we may use AI to write press releases, product descriptions, website copy and the like.

Once AI gets good enough to do that, it will likely begin to take human jobs. Sure, companies will still need some humans to feed information into the AI software to help the software write a press release, but assistance from AI will mean that companies need far fewer humans to produce the same amount of output.

Already, we’re seeing some examples of PR and marketing AI software – just not the kind that is sophisticated enough to take human jobs in a significant way. Copy.ai promises an “end to writer’s block” by helping users “generate marketing copy in seconds.” (I signed up for a seven-day trial and played around the software a little bit to write a product description; it seemed pretty good.) Similarly, Contilt pledges to “put the power of AI at your fingertips” by using software to generate article drafts and do research. No doubt there are plenty of similar startups today, and there will plenty more in the future.

These companies like to sell their AI as tools that will help humans do their jobs, better, which is true enough in the beginning. Then the AI gets smarter, and it begins to approach, but not meet, humans’ ability to edit content or draft a byline, for example. At this point, we’ve started on the slippery slope to where AI’s “good enough” work product becomes so much cheaper for companies to produce than a human-written article, that “good enough” becomes the industry standard for all articles and human writers start to lose their jobs. What a time to be alive!

So what’s a concerned PR professional to do? Data scientist Michael McBride offers three points of advice:

  • Don’t get cocky: In one notable survey, 90% of responders thought that up to half of jobs would be lost to automation within five years, but 91% didn’t think there was any risk to their job. Don’t fall into the “It can’t happen to me” trap. It can.
  • Make a process map of your job (extreme kudos to anyone who actually does this!): Create a process map that “visualizes the set of decisions and actions that make up your day-to-day life.”
  • Double down on soft skills: Professions that require a tremendous amount of empathy and human interaction are among those least likely to be automated.

The good news is that, as it stands in 2021, there are still PR jobs available. Humans haven’t become horses – yet. Nonetheless, prepare for the coming onslaught of AI as if your career depends on it, because it probably does.

Amendola Communications Ken Krause Guest Lectures

About Blogging at Northern Illinois University’s “Digital Days”

Program brings in practitioners from the business world to provide business students with real-world perspectives on digital marketing techniques and job opportunities

SCOTTSDALE, Ariz. April 10, 2018 In keeping with its commitment to helping to develop the next generation of PR professionals, Amendola Communications, an award-winning healthcare marketing and public relations agency, today announced that senior account and content director Ken Krause recently was a guest lecturer during Digital Days at Northern Illinois University (NIU).

Krause, an award-winning writer across several disciplines, presented “My Life As A Blogger” to the Marketing 370 class at NIU’s College of Business on the DeKalb campus. It was a homecoming of sorts, as Krause is an NIU graduate, where he majored in speech communications.

Amendola Communications Ken Krause (second from right) is shown here with the class and instructor Mike Nikolich (far right).

The presentation covered two primary areas. One was Krause’s experiences launching and maintaining the award-winning Life in the Fastpitch Lane blog, which is focused on maximizing the experience of playing fastpitch softball for coaches, parents, and players. Life in the Fastpitch Lane is one of the top-rated blogs in its niche. The second was his work for Amendola Communications, creating content for the agency’s healthcare IT (HIT) clients as well as managing the agency’s own blog. The presentation concluded with Ken’s guidance for the students regarding careers in the digital marketing field, aided by input from Jenna Warner, digital communications manager at Amendola Communications.

“We were happy to loan Ken to NIU for the day,” said Jodi Amendola, CEO of Amendola Communications. “We’ve always felt a sense of responsibility to help students learn about various aspects of PR and marketing, whether that’s through our Shadow Day program for local high schools, internships for college students, or speaking opportunities such as this one. Ken is a natural teacher, so I’m sure the marketing class learned a lot about blogging and creating content for digital marketing, and had an enjoyable time listening to him.”

NIU Digital Days was created by Mike Nikolich, instructor and director of NIU’s Digital Marketing Program. Before teaching graduate and undergraduate students at NIU, Nikolich spent 30 years as a PR professional, including founding his own agency. The objective of Digital Days is to bring in active professionals across multiple aspects of digital marketing to share their knowledge and experiences, giving students insights into what it’s like to work in the field and help them correlate what they’re learning in class to the real world. It also gives students opportunities to network with the presenters.

“Ken and I have known each other since we were kids,” said Nikolich. “We worked together at several agencies, so I’m very familiar with him as both a writer and presenter. He has done an amazing job of building one of the country’s leading fastpitch softball blogs, and we appreciate him sharing his expertise with the class. I hope to expand Digital Days in the future, and build more ties between NIU and the business world. Ken has a permanent invitation to participate in this event.”

Media Contact: Marcia Rhodes | mrhodes@acmarketingpr.com | Ph: 480.664.8412 ext. 15